Microsoft Consultant und Trainer für M365, SfB, Teams, M365, Exchange, Azure, AD, SCRUM

Curriculum Vitae (v. 6.7)                                                                             André Azzi

Edith-Stein-Straße 14
68766 Hockenheim
Germany
+49 177 - 7478621
andre@azzi-info.de
http://www.azzi-info.de
Teams: andre.azzi@visionpro1.onmicrosoft.com



Personal

Born on 12th October 1980
in Heilbronn



Experience 


Since January 2000          Self-employed certified Microsoft Trainer, Consultant, Troubleshooter, Security Analyst, Training-, and  Escalation Manager, SCRUM Master
 

• Subjects: Exchange, Lync, Skype for Business, Teams, Intune, PKI, AD, Azure, ADFS, M365, FIM, Server operating systems, ISA, SCRUM
• Coordinating, planning, and conducting official Microsoft trainings (MOC) and self-made workshops
•     Specialty: 3rd level deep dive troubleshooting with a strong social competence, communication skills and deep documentation
•     Creating training materials, migration-, and test concepts and documentation
•     SCRUM Master
•     Service Delivery Manager
•     Pre-Sales Consulting
•     Communications trainer
•     Conducting job interviews and coaching
•     Building up test environments and conducting tests

Sept 2024 – Actual           Concentrix Germany for Microsoft Germany
                                        Teams-, and Skype for Business Consultant
 

• SfB 2015 to SfB 2019 migration
• Maintaining and troubleshooting complex SfB 2019 infrastructures
• Maintaining and troubleshooting complex Teams infrastructures

March 2024 – Mai 2024    BaHag AG Service Center Germany
                                        Team Coordinator, M365 Consultant, SCRUM Master
 

• Conducting employee conversations
• Recognizing, documenting and remedy any impediments
• Troubleshooting any M365 issues

Sept 2023 – Nov 2023      Sirl Interaktive Logistik GmbH
                                        Skype for Business 2015 / 2019
 

• Conducting a SfB migration from 2015 to 2019
• Writing migration documents
• Writing the operations handbook
• 3rd level troubleshooting of all operational disruptions
• Citrix / AudioCodes

March 2022 – June 2023   Volkswagen Financial Services AG (VWFS)
                                        Skype for Business / Teams / Intune / Microsoft 365
 

• Service Delivery Manager and SCRUM master with leading position for Teams, SfB, Intune & Exchange
• SCRUM Master for the SfB2Teams migration
• 3rd level troubleshooting of all operational disruptions
• Writing technical documentations, creating a knowledge base, and troubleshooting templates
• Troubleshooting VPN-, and Citrix environments
• Technical consulting-, and introducing of new Teams features
• Conducting a SfB to Teams migration

July 2021 – March 2022    All-For-One (A41)
                                        Skype for Business / Office 365 Consultant
 

• 3rd level troubleshooting of all Teams, - and SfB-related issues
• Installation and configuration of the SfB environment
• OnPrem SfB infrastructure to data center migration
• Network troubleshooting
• Scripting, documentation and creating an operations handbook

April 2021 – June 2021     Finanz Informatik der Sparkassen
                                        Skype for Business / Office 365 Consultant
 

• 3rd level troubleshooting of all SfB-related issues
• Network troubleshooting (Firewall, HLB, ZScaler, Pulse, VPNs))
• Scripting, documentation, thin clients, VPN, Citrix environment

Nov. 2019 – March 2021   Dr. Oetker Genussmittel GmbH
                                        Skype for Business / Teams / Office 365 Consultant
 

• 3rd level troubleshooting of all Teams, - and SfB-related issues
• Network troubleshooting (Firewall, HLB, ZScaler, Pulse)
• Scripting, documentation

Jan. 2018 – Oct. 2020      Freudenberg
                                        Skype for Business / Teams / Office 365 Consultant
 

• 3rd level troubleshooting of all Teams, - and SfB-related issues
• OnPrem SfB migration to SfB Online and Microsoft Teams
• Introducing Microsoft Teams
• Scripting with GUI implementation, documentation
• Installation und troubleshooting AudioCodes SBAs (Mediant 1000), Media packs and Media Gateways
• Troubleshooting Polycom hard phones

July 2017 – Jan. 2018       BMW AG München
                                        Skype for Business Consultant
 

• 3rd level troubleshooting of all SfB-related issues
• Creating a SfB test environment under ipv6

Dez 2016 – April 2017      SAP Walldorf
                                        Lync / Skype for Business Consultant
 

• Creating a new SfB test environment
• Lync 2013 to SfB 2015 migration
• Installation, configuration and maintenance of the SfB environment
• Documentation, scripting and operating the SfB infrastructure

Mai 2016 – Nov. 2016       Ergo Versicherungen, Düsseldorf
                                        Lync / Skype for Business Consultant
 

• Creating a new SfB infrastructure for about 30.000 User
• SfB 2013 to SfB 2015 migration
• Documentation, scripting and operating the SfB infrastructure

July 2013 – Dec. 2015      SAP, Walldorf
                                        Active Directory Consultant
 

• Performing an inter-forest AD migration to a new AD forest
• Administration of the world-wide SAP Active Directory infrastructure
• Documenting, analyzing and solving of all 3rd level AD issues
• Documenting and monitoring the AD infrastructure via SCOM und HPSIM
• Building-up test environments and conducting and documenting tests
• Creating an ADFS infrastructure with O365 (AAD Connect)
• Performing ADFS trainings
• Creating an ADFS-, and AAD Connect operation and troubleshooting handbook

June - August 2012          Microsoft Germany, Munich
Lync third level support engineer

• Documenting, analyzing and solving of all 3rd level Lync issues for worldwide customers
• Consulting

2011                                Labor Limbach, Heidelberg
Microsoft Consultant

• Analyzing the actual W2k3 network-, and AD infrastructure
• Creating and implementing a new network-, and AD infrastructure
• Conducting trainings and maintaining the new W2K8R2 infrastructure

2006 - 2007                     SHE Informationstechnologie AG, Ludwigshafen
                                       Microsoft Security Consultant

•     Connecting RSA Servers to ISA server 2004
•     Conducting an Exchange 2003 cluster migration
•     Conducting a Windows Terminal Server 2003 and printer environment security analysis
•     PKI- infrastructure consulting
• 3rd level troubleshooting for Exchange 2003 and Outlook 2003

Studies and education

1999                           AddOn Systemhaus, Walldorf, Germany
                                        Education for Microsoft Certified Trainer (MCT)
 

• Presentation-, and moderation techniques
• De-Eskalation, Gruppenführung, Gruppendynamik

1998                           CompuNet Frankfurt am Main
                                        Microsoft Certified System Engineer (MCSE) education
 

• Installation and configuration of Windows NT 4.0 Server und Workstation
•     Troubleshooting Windows NT 4.0 domains
•     Windows 3.51 to Windows 4.0 migration

1995 - 1997                  German Flight Academy, Mönchengladbach
                                        Commercial airline pilot education
 

• Air traffic pilot license
•     Long Range Transport Pilot license
•     Crew Coordination Concept on the Boeing 737 (CCC)

1995                           Condor Flugdienst, Frankfurt am Main
                                        Flight attendant education
 

• International laws
•     Attending an English language course
•     Introduction to different cultures and behaviors

1994 - 1995                  Ruprecht-Karls-Universität, Heidelberg
                                        Law Sciences


1993 - 1994                  Bundeswehr, Nagold
                                        Paratroopers education


1988 - 1993                     Englisches Institut, Heidelberg
                                        High school
 

•     Intensified course: Biology and French

Qualifications / Additional information

Languages:                      German: mother tongue
                                        English: Fluent
                                        French: Fluent
                                        Turkish, Arabic, Russian: Basic knowledge

Certificates:                      Microsoft Certified Trainer (MCT)
                                        Microsoft Certified Professional (MCP)
                                        Microsoft Certified System Engineer (MCSE)
                                        Microsoft Certified System Administrator (MCSA, Security and Messaging)
     M365 Certified: Collaboration Communications Systems Engineer Associate
                                        M365 Certified: Teams Administrator Associate

                                        Professional SCRUM Master
                                       
                                        Worldsoft Certified Trainer, Worldsoft Certified Webmaster
                                        ITIL Foundation

Main subjects:                  Exchange, Lync, Skype, Teams, O365, PKI, ISA, Active Directory (AD), Active Directory Federation Services (ADFS), Windows Server, Windows Clients, FIM, SCRUM




Customers / References

1999 – today:                Microsoft Certified Solutions Provider (MCSP)
                                       

• New Elements
• Arrow
• Fastlane
•     GfN AG
•     Add On
•     Lanworks
• Global Knowledge
•     Hönigsberg & Düvel Datentechnik GmbH
•     EDC-Business Computing GmbH
•     Profindis
•     TraiCen
•     SoftEd
•     PTM Akademie
•     The Campus
•     PPEDV
•     Future Training
•     CompuShak
•     Tria
•     Infotel
•     Prisma Training
•     Digicomp
•     Infolearn
•     P&L (Piwinger & Lau) GmbH
•     Comparex
•     P&L (Piwinger & Lau) GmbH
•     Netlogix
•     Signet

1999 – today:                Customers
                                       
                                       

• BaHag AG Service Center Germany
• Volkswagen Finance Services AG (VWFS)
•     BMW München
•     Microsoft
•     SAP Germany
•     Daimler Chrysler
• All-for-One (A41)
• Dr. Oetker
• Finanzinformatik (FI) der Sparkassen
• Freudenberg
•     Glück & Kanya
•     Ergo Versicherung
•     Freudenberg FST
•     Fujitsu Services
•     Blizzard Entertainment
•     Universität Sankt Gallen
•     IFCON GmbH
•     Hays
•     Gulp
•     Westhouse Consulting
•     IFCON GmbH
•     Telcat Multicom GmbH
•     Pharmakonzern Böhringer
•     Cenit AG
•     BASF
•     NDR
•     Bürotex
•     SHE
•     DATEV
•     SWR Radio
•     GroupeSEB
•     AL Systems
•     TDS
•     BafL
•     ItecPlus
•     OSP Präzision GmbH
•     Ihnken IT Training & Projekte
•     Basler AG

1999 – today:                Military Facilities
                                       

•     NATO
•     Eurocorps
•     U.S. Air Force
•     U.S. Navy

André Azzi