14.05.2025 aktualisiert
Premiumkunde
20 % verfügbarSenior Consultant | User Experience (UX) Management, Research, Strategy, Coaching & Evangelism
Hamburg, Deutschland
Weltweit
Information Science (MA) & Media Science (BA; double degree, both with distinction)Skills
UXux consultantUX Researchux researcherUser ExperienceUser Reasearchuser researchuser researcherSenior ConsultantCoachCoachingUX ManagerUX Strategyux project managerUX AnalystUX expertUX LeadUX metricsUser Centered DesignUser Centered Design Process Design ThinkingDesign Thinking FacilitatorWorkshopmoderationCustomer Experience (CX)Customer Experience (CX) advisory and consultingCustomer ExperienceCustomer CentricityHuman Centered DesignHuman Factors & Usability Engineering HCIagileScrumKanbanLean UXlean & agile transformationDigitale TransformationUser Experience Manageruser experience strategyUser Experience (UX) DesignUser Experience DesignMentor & CoachMentoringMentoring/TrainingRechercheResearch and Development (R&D)ResearchermarktforschungMarket Analysis Change ManagementStakeholder managementStakeholder-ManagementCross-Functional LeadershipenablementSparring PartnerInsightsDatenanalyseproduktmanagementproduct strategyManagementManagement Consultancy Management BeratungManagementberatungmanagement coachingInterim ManagementInterim ManagerStrategy ConsultingStrategieberateruser testuser testingDesign Strategybusiness strategyBusiness StrategieInnovationsmanagementOnline BusinessUsabilityUsability auditUsability Engineerusability testUsability Testing AnalyticsMultiprojekt ManagementMultilingualenglishspanischspanishdeutschDeutschFranzösischfranzoesischitalienischitalianPortuguêsPortugiesischEspañolecommerceecommerce BeratungOnline shoppingTelkoTelcoTelekommunikation
About me - Key specs
Advisory - My consulting services
Management Consulting | Digital Experience & Strategy (UX | CX | X) for large international clients, mainly in IT / Tech, eCommerce, Internet, Telecommunications and Software industries, also Start-ups, SMEs, NGOs
What distinguishes me
My scientific foundation
Certificates
An overview of my recent certificates can be found here:
- 13+ years consulting experience with many of the world's largest companies, mostly from California, USA, Europe, England and Germany
- Industry focus in IT / Tech, Internet, Telco, eCommerce and Software
- Projects with Google, eBay, Vodafone, Deutsche Telekom, OTTO, otto group, GfK, COMATCH, Malt Strategy, for instance
- Strategically combined application of my expertise in User Experience (UX) Consulting, UX & User Research, UX Management, UX Coaching and UX Strategy
- My work focuses on bringing together technology with human needs to agilely develop and optimize great, successful digital products and services that delight customers
- Multidimensional merging and successful application of numerous methods and activities for the sustainable optimization of teams and companies to user and customer centricity
- Co-Founder of a German Ministry of Economy & Energy (BMWi)- and EU-funded EXIST Green IT Energy Software Start-Up
Advisory - My consulting services
Management Consulting | Digital Experience & Strategy (UX | CX | X) for large international clients, mainly in IT / Tech, eCommerce, Internet, Telecommunications and Software industries, also Start-ups, SMEs, NGOs
- Development and implementation of (UX) research management strategies
- Consulting on implementation & optimization of human-centric processes including change management and streamlining of resources and structures (e.g. UX, CX and Market Research)
- Support in planning, development & successful integration of in-house (UX) research labs
- Evangelism, coaching and mentoring of (agile) human-centered engineering, user-centered design (UCD), UX research, design & management
- Support of agile transformation processes and change management
- Enablement and sparring partner of agile, cross-functional teams around all things UX Research, Digital Transformation and human-centered thinking
- Stakeholder Management across all organization levels and departments (Board/C-Level, Top & Mid Management, Team Leads, Agile / Hybrid Stakeholder, Research, Engineering, CX/UX, Design, Business, Marketing, Sales, etc.)
- Implementation, management & communication of UX Research with cross-functional partners to drive impact (broad knowledge of & expertise with research methods, quant, qual, in-house & research agency management)
- Integration of user research insights into product & business strategy
- Data analysis and interpretation, development of recommendations for optimizing MVPs, prototypes, interfaces, flows, products as well as communication, product strategies and business models
What distinguishes me
- Focused on outstanding results with high business impact
- Passion for solving complex strategic issues and challenges in the digital world
- High motivation, resilience and flexibility
- Multidisciplinary and effective communicator at all corporate levels with all stakeholder groups
- International mind set and multilingualism: besides native German, fluent English and Spanish, good knowledge of French and basics in Italian, Brazilian Portuguese and Catalan
- Always curious, eager for knowledge and open to new project challenges in order to be able to support my customers in achieving their goals
My scientific foundation
- Double degree in Information Science (MA | Human-Computer Interaction, Media Informatics, UX, Usability Engineering) and Media Science (BA | Digital Media) in Regensburg & Cologne, Germany and Barcelona, Spain (both degrees with distinction)
- Extensive know-how in computer science, psychology, management, design, engineering and human-computer interaction
- Continuous and wide-ranging updating of knowledge on tools, methods and professional developments through international conferences, barcamps, meet-ups, technical literature, MOOCs (massive open online courses), online and offline trainings, seminars, coachings, and much more.
Certificates
An overview of my recent certificates can be found here:
- On my website https://www.digital-experience-consulting.com/english/about-me/skills-und-certificates/
- On my LinkedIn profile https://www.linkedin.com/in/bernhardriedl/
Sprachen
DeutschMutterspracheEnglischverhandlungssicherFranzösischgutSpanischverhandlungssicher
Projekthistorie
OTTO (GmbH & Co KG), Hamburg, Germany (via Questax Professionals GmbH)
COMATCH GmbH | Management Consulting, Berlin, Germany
Om7Sense GmbH, betahaus Hamburg, Werk1 Munich, Germany
Om7Sense is a highly innovative Green IT software solution for energy management in data centers for quick cost savings and energy efficiency
Om7Sense is a highly innovative Green IT software solution for energy management in data centers for quick cost savings and energy efficiency
- Received with Om7Sense the EXIST science and tech founders grant of the German Ministry of Economy and Energy (BMWi) as well as the European Union (ESF)
- Developed market entry strategy and entered successfully the marked
- Co-founded the company Om7Sense GmbH, Munich, Germany
- Developed and optimized Om7Sense's USP around it's core value proposition as a highly innovative energy management solution for data centers to create a more sustainable digitization through transparency
- Conducted research in energy management and efficiency, data centers, Green IT, Entrepreneurship
- Led business strategy and product management as well as User Experience (UX), Marketing and PR
- Led finance, project management and controlling
Portfolio
My website
Please visit my website for an overview of my services
https://www.digital-experience-consulting.com/