Business analyst, IT project lead, IT analyst, Business analyst, Software developer

* Multiple migrations in the area of MDG-M and MDG-S as ETL specialist, creation of global quality
reports, analyzing of data quality

* Responsible for analyzing and creation of a server landscape (Web-Services/Web-Applications),
developing of special applications to support 20.000+ call center agents

* Creation of 2 server landscapes for InteractiveVoiceResponse systems (centralized and
decentralized), defining and realizing of a self monitoring system (hard- and software),
development of IVR scripts for up to 1500 simultaneously calls