03.10.2025 aktualisiert
DA
100 % verfügbar
Business & IT Transformation
Thalwil, Schweiz
Weltweit
Betriebsökonom FHSkills
KundenbeziehungsmanagementUnternehmensberatungUnternehmenstransformationChange ManagementKundendienstBeratungKundenzufriedenheitDigitalisierungFinanzenVertriebGovernance-Risikomanagement und ComplianceUnternehmensstrukturInnovationsmanagementProjektmanagementSAP ApplicationsSAP SecurityProzess ManagementSicherheitsstrategienGlobales ProjektmanagementDigitalstrategie
I’m an consultant with rich experience in helping companies achieving their objectives through digital business & IT transformations. I have spent more than 20 years with companies like PwC, Zurich Insurance Group and SAP where I essayed various roles on strategic, leadership as well as on operational fronts.
In my delivery and management roles I have established, maintained and implemented comprehensive customer services strategies for key accounts in various industries.
I’m delivering large, digital transformation programs covering P&L, profitability and customer satisfaction KPIs.
Areas of expertise:
- Propose, sell and deliver high value Professional Services
- Business & IT transformation management
- Enterprise architecture and business process management
- Authorization and security strategies/implemenation
- Innovation management strategy and execution
- Knowledge of Business Consulting tools, methods and services
- People transformation and change management in digital strategies
- Lead multi-cultural, multi-location teams
Sprachen
DeutschMutterspracheEnglischverhandlungssicherFranzösischGrundkenntnisse
Projekthistorie
* Provide thought leadership, strategic direction and ensure customer success by aligning SAP
roadmap with customer strategy
* Lead the SAP value roadmap with customers to go-live and beyond and act as the Consulting Partner
across SAP Lines of Business
* Accountable for commercial targets, customer satisfaction KPIs, new business
* Ensure customer success, satisfaction and reference ability by acting as trusted advisor for CxO
managing engagements across SAP lines of business
* Partner with Software Sales, Services Sales and IBU in relation to account planning, opportunity
identification, account management and sales
* Key Engagements: Customer 1 - developed C1 from an escalation to one of the largest FS services
customers in MU CH (>10m CHF services bookings in 2019), reference customer for S/4; full
transformation from ECC6 to SAP S/4 cloud
Customer 2 - developed the customer from a dormant account to a large, global services customer
and reference customer for S/4 and a multi-million co-innovation with FPSL; excellent
relationship up to Board level.
roadmap with customer strategy
* Lead the SAP value roadmap with customers to go-live and beyond and act as the Consulting Partner
across SAP Lines of Business
* Accountable for commercial targets, customer satisfaction KPIs, new business
* Ensure customer success, satisfaction and reference ability by acting as trusted advisor for CxO
managing engagements across SAP lines of business
* Partner with Software Sales, Services Sales and IBU in relation to account planning, opportunity
identification, account management and sales
* Key Engagements: Customer 1 - developed C1 from an escalation to one of the largest FS services
customers in MU CH (>10m CHF services bookings in 2019), reference customer for S/4; full
transformation from ECC6 to SAP S/4 cloud
Customer 2 - developed the customer from a dormant account to a large, global services customer
and reference customer for S/4 and a multi-million co-innovation with FPSL; excellent
relationship up to Board level.
IT-/ Business Transformation Lead for multinational customers
* Transformation Principle with Premium Consulting Engagements
(e.g. SAP Value Partnership, SAP ONE Service)
* Program- and Project Management for Business Innovation- and Transformation Projects on
international engagements
* Lead Business Consultant for Value Management (Benchmarking, Benefit Analysis and Business Case
calculation)
* Acquisition and Project Management of Enterprise Architecture projects
* Business Development for SAP GRC (Governance, Risks and Compliance) and SAP Security
* Transformation Principle with Premium Consulting Engagements
(e.g. SAP Value Partnership, SAP ONE Service)
* Program- and Project Management for Business Innovation- and Transformation Projects on
international engagements
* Lead Business Consultant for Value Management (Benchmarking, Benefit Analysis and Business Case
calculation)
* Acquisition and Project Management of Enterprise Architecture projects
* Business Development for SAP GRC (Governance, Risks and Compliance) and SAP Security
Roll-in of seven European business units onto the Policy & Claims platform
* Responsibility for successful roll-in of GCiE countries onto P&C system
* Single point of contact for GCiE Policy & Claims countries
* Steer and control projects in local business units
* Coach local STC and project manager in all aspects
(project-, change-, risk-, escalation-/conflict management, migration, testing, training, local
processes, operational readiness)
* Develop training curriculum for new Policy & Claims system
* Develop and operation of first and second level support
* Responsibility for successful roll-in of GCiE countries onto P&C system
* Single point of contact for GCiE Policy & Claims countries
* Steer and control projects in local business units
* Coach local STC and project manager in all aspects
(project-, change-, risk-, escalation-/conflict management, migration, testing, training, local
processes, operational readiness)
* Develop training curriculum for new Policy & Claims system
* Develop and operation of first and second level support