Change- Incident and Problemmanager ( Operations )

Defect Management ( Fehlermanagement ),Release Coordination,Incident Management,International work experience - USA,ITIL v3,Fluent english ( read- write and speak ),Native German,User Help Desk Management ( UHD ),HPQC,Rational ClearQuest,PC/Network Support,Rollout Coordination,Testcoordination,Project Management,Customer Support,Remedy Change/Defect Management Tool,Problem-Management, Blackbox Testing