10.11.2025 aktualisiert
verifiziert
Premiumkunde
100 % verfügbarEnterprise Architect - Multi-Channel / Omni-Channel CX - Contact Center - Global - Program Managemen
Zug, Schweiz
Weltweit
MBA, MSc, Diplom-WirtschaftsinformatikerSkills
AnforderungsmanagementProjekt ManagementApplied AIBusiness ArchitectSolution ArchitectRequirements Engineeringinternationale ProjekteContact Center
Technologien:
Low-code / No-code
OutSystems
Appian
Contact Center Management Systems - Genesys, Sprinklr
Quantum Computing
D-Wave Leap / Ocean SDK
Generative AI
Natural Language Processing (NLP)
Kore.ai XO Platform
Langchain
Python
Roles:
Program Management
Enterprise Architect
Requirements Engineering
Solution Design / Solution Architecture
Architecture / Management Coaching
Multi-Channel / Omni-Channel
(internationales) Consulting
(internationales) Projektmanagement
Programm Management
Nearshore / Offshore Management
Industries:
Market research
Banking / Finance / Insurance
Engineering / Manufacturing
Private Equity
Retail
IT Service Provider
Software Product vendor
Certificates:
OutSystems
Appian
TOGAF Business Architecture
Azure Fundamentals
Azure IoT Developer specialty
PMP Project Management
ITIL v2/v3 Foundation
ITIL v3 Release, Control & Validation Zertifizierung (Practitioner)
CObIT Practitioner
OMG Certified UML Professional Foundation (OMG)
Certified Professional for Requirements Engineering, Foundation Level (IREB)
Certified Scrum Master (ScrumAlliance)
D-Wave Quantum Computing core training
DeepLearning LLM course
Experience:
(international) Consulting
(international) Project management
Large scale program management
Nearshore / Offshore Projects
Training/Education
IT Service Management
IT Governance
Requirements Engineering
Enterprise Architecture
Standards/Best Practice:
TOGAF
Scrum / SAFe
PMI Project Management
COBIT / Val IT / Risk IT
ITIL
UML
BPMN
GAMP 5
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
Selection and definition of future Contact Center Solution. Eco-system, integration architecture and implementation roadmap. Client outreach optimization. AI application and automation.
Responsibility for delivery of technology driven productivity improvements in banking, insurance, manufacturing and retail.
Experience with large scale nearshoring and offshoring initiatives delivering value with globally distributed teams for clients in europe and Middle East. Building service offerings, plan go to market and establish relationships to NN client opportunities.
Delivering efficiency in IT products and projects. Enterprise Architect responsible for operating model and KPI metrics for organizations with GenAI delivery capabilities. Advisory for C-suite executives about GenAI usage, potential use cases, target architecture and expected benefits beyond the mainstream.
Technologies: Python, Salesforce, Einstein, Low-code/No-code OutSystems, Appian, Kore.ai XO, Github Co-Pilot, Cursor, Supermaven
Experience with large scale nearshoring and offshoring initiatives delivering value with globally distributed teams for clients in europe and Middle East. Building service offerings, plan go to market and establish relationships to NN client opportunities.
Delivering efficiency in IT products and projects. Enterprise Architect responsible for operating model and KPI metrics for organizations with GenAI delivery capabilities. Advisory for C-suite executives about GenAI usage, potential use cases, target architecture and expected benefits beyond the mainstream.
Technologies: Python, Salesforce, Einstein, Low-code/No-code OutSystems, Appian, Kore.ai XO, Github Co-Pilot, Cursor, Supermaven
Bringing structure in legacy IT landscape. Identification of gaps. Definition of target architecture and implementation roadmap. C-level presentation and advisory.