18.11.2025 aktualisiert

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SAP Change & Release Management Specialist | Enabling Stable, Automated, and Compliant Delivery

Herzogenaurach, Deutschland MSc Computer Science & Information Systems, 2007
Herzogenaurach, Deutschland MSc Computer Science & Information Systems, 2007

Profilanlagen

ITIL_certificates.pdf
Zeugnisse.pdf
Khusnullin_Reference_Letter.pdf
CV_Denis_Khusnullin.pdf

Skills

ConfluenceJiraAutomatisierungKundenbeziehungsmanagementChange ControlChange ManagementCloud ComputingSchadenskontrolleLinuxProjektplanungITILIt Service ManagementITIL CertificationsMicrosoft VisioMicrostrategyVerhandlungProzessdesignRegressionstestRelease-ManagementSAP ApplicationsSap HanaSap Solution ManagerService DeliveryServiceverbesserungDienstleistungsverwaltungSla ManagementRussischEinarbeitungPerformance MonitorTeam ManagementService ExcellenceServicenow
  1. IT Service Management (ITSM)10+ years: Incident, Problem, Change, Release Management
  2. ITIL v3 certified (Foundation, SO, ST, CSI) | ITIL v4 (in progress)
  3. Process design & improvement, service quality management
  4. ServiceNow (Incident, Problem, Change), BMC Remedy
  5. Service Delivery & Support KPI development & automated reporting (Excel, MicroStrategy)
  6. Service performance monitoring, SLA management
  7. Customer relationship management & stakeholder communication
  8. Cross-functional team coordination & escalation management
  9. SAP Change & Release ManagementSAP Solution Manager (ChaRM, Focused Build)
  10. SAP S/4HANA change & release management
  11. Retrofit cockpit, cutover coordination, regression testing support
  12. Rev-Trac (Change Control Automation)
  13. Project & Vendor Management Project planning, PMO support, resource tracking
  14. Vendor management: contracts, negotiations, payment terms
  15. Team leadership, onboarding & training, service improvement initiatives
  16. Technical Skills SAP S/4HANA | Solution Manager 7.2| Rev-Trac
  17. ServiceNow | BMC Remedy | Jira / Confluence
  18. MS Office (Excel, PowerPoint, Visio)
  19. Windows | Linux (Red Hat) | Kubernetes | Private Cloud
  20. Languages English – C1+ (fluent)
  21. German – B2+ (professional)
  22. Russian – native

Sprachen

DeutschverhandlungssicherEnglischverhandlungssicherRussischMuttersprache

Projekthistorie

Expert consulting in the area of Focused Build and Deploy

Deutsche Telekom MMS

Internet und Informationstechnologie

1000-5000 Mitarbeiter

  • Took over Change Management stream for Focused Build release (pre-hypercare & hypercare)
  • Validated change documentation and made sure the process stayed ITSM-compliant and audit-safe; guided teams on what’s needed for approvals
  • Enabled KPMG team to follow the process; handled onboarding and day-to-day support
  • Adjusted process where needed based on findings; kept Fix Pace stable and usable
  • Highlighted risks of prolonged Fix Pace usage; explained impact and suggested mitigations to project leads

Service Consultant Europe

Revelation Software Concepts Pty.

Internet und Informationstechnologie

50-250 Mitarbeiter

Designing and configuring Rev-Trac workflows
Supporting Rev-Trac implementations and upgrades
Troubleshooting Rev-Trac-related issues
Guiding internal teams and stakeholders on SAP DevOps best practices
Assisting with documentation and compliance efforts
Providing structured knowledge transfer and mentoring where needed

Test and Release Manager

RingFOTO

Konsumgüter und Handel

50-250 Mitarbeiter

* Defined test scenarios and success criteria for SAP S/4 and SAP CX.
* Planned and executed test cases to ensure software quality.
* Collaborated with external consulting firms to take over testing of completed project components.
* Coordinated with external business partners including product vendors to develop and implement
test scenarios and define success criteria.
* Note: The position of Test and Release Manager was removed from the IT scope following
organizational restructuring in June 2024.

Zertifikate

ITIL® Intermediate Certificate in IT Continual Service Improvement

PeopleCert

2019

ITIL® Foundation Certificate in IT Service Management

PeopleCert

2018

ITIL® Intermediate Certificate in IT Service Operation

PeopleCert

2018

ITIL® Intermediate Certificate in IT Service Transition

PeopleCert

2018

Bewertungen

"I had the pleasure of working with Denis as a Service Manager at Adidas. His proactive approach in IT Service Management led to significant improvements in operations. He established processes that made incident management smoother, improving system reliability and reducing downtime. His leadership in change and release management reduced costs and enhanced system performance. I highly recommend Denis for roles in IT service management and process optimization."

Hugo Boss

Expert IT Consultant (Shri Ram)

"We worked with Denis on multiple projects at Mars, where he played significant role as Test Manager. Additionally, he played Lead role in the migration from SAP Solution Manager to Rev-Trac aiming standardizing our change management processes and optimizing costs. Denis demonstrated expertise in both change and release management tools and processes. I can recommend him for roles requiring expertise in release management, change management, and process optimization."

Mars Inc

Head of Digital Platform (Aleksey Evgrafov)

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Versichert bis: 01.02.2026

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