03.03.2025 aktualisiert
Premiumkunde
60 % verfügbarInterim Manager | Programme / Project Manager | Agile | Restructuring | Change | Outsourcing
Gräfelfing, Deutschland
Weltweit
Skills
TelekommunikationKundenbeziehungsmanagementGeschäftsprozesseKundenerfahrungKundenbindungRekrutierungITILIt Service ManagementProjektmanagementNearshoringOrganisationsentwicklungAuslagerungBeschaffungsmanagementUmstrukturierungSupply Chain ManagementUmsatzwachstumTalent-ManagementEinarbeitungTeam ManagementOffshore-ArbeitenReorganisation
"My heart beats for change and digitalisation - customer centricity is my focus".
As a management consultant and interim manager with over 20 years of professional experience in the telecommunications/IT environment (Deutsche Telekom AG), I offer extensive know-how in programme and project management across all industries as well as more than 15 years of (disciplinary) management experience (up to 700 employees). I am used to quickly familiarising myself with new and complex environments and taking on responsibility.
In this context, I have gained years of experience in dealing with a wide range of service providers worldwide and am very familiar with intercultural challenges.
My focus is on the management of complex ICT programmes, agile organisational development, incl. restructuring and staff reorganisation, e.g. in change and transformation projects. Furthermore, I support in identifying and outsourcing of non-core business through e.g. nearshore/offshore, as well as in the design and implementation of operational and service structures according to ITIL.
(See also my LinkedIn page for references: https://www.linkedin.com/in/brenndoerfer/)
MANAGEMENT / (AGILE) LEADERSHIP
As a management consultant and interim manager with over 20 years of professional experience in the telecommunications/IT environment (Deutsche Telekom AG), I offer extensive know-how in programme and project management across all industries as well as more than 15 years of (disciplinary) management experience (up to 700 employees). I am used to quickly familiarising myself with new and complex environments and taking on responsibility.
In this context, I have gained years of experience in dealing with a wide range of service providers worldwide and am very familiar with intercultural challenges.
My focus is on the management of complex ICT programmes, agile organisational development, incl. restructuring and staff reorganisation, e.g. in change and transformation projects. Furthermore, I support in identifying and outsourcing of non-core business through e.g. nearshore/offshore, as well as in the design and implementation of operational and service structures according to ITIL.
(See also my LinkedIn page for references: https://www.linkedin.com/in/brenndoerfer/)
MANAGEMENT / (AGILE) LEADERSHIP
- >15 years of disciplinary management experience (organisations up to approx. 700 employees) in an international corporate environment
- 20 years of experience in complex project management
- >15 years of experience in staff development and restructuring (up to 1,000 employees)
- >15 years of experience with organisational, cultural and business changes
- Efficiency increase through procurement optimisation (e.g. nearshore/offshore)
- >20 years experience in working with international teams - thereof 4 years abroad (Slovakia)
- >15 years experience in taking measures and methods to optimally support IT business processes according to ITIL
- Customer-centric onboarding, customer retention & revenue growth
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
- Responsible for setting up an independent IT department across 4 legal entities (in DE/UK/CN)
- Creation of an IT specification sheet & tendering of IT service contracts
- Establishment of IT operations according to ITIL and its processes, as well as ensuring stable IT operations
- Implementation of cost efficiency measures
Tasks
- Due diligence of the NE3 business unit and identification of structural deficits
- Implementation of structural measures to improve quality
- Implementation of centralised escalation management
- Development of new framework and individual works contracts (for commissioning subcontractors) and implementation of contract management including digitalisation of the same (via DocuSign)
- Project planning of an IT digitalisation project (migration of the company to Cloud M365 incl. MS Teams/Sharepoint)
- Advising the managing director on all aspects of general management
- Recruiting external site managers & working students
Zertifikate
Projekt Management Professional
Projekt Management Institut2009