28.11.2025 aktualisiert
100 % verfügbar
Digital Customer Experience Strategist
Wald AR, Schweiz
Weltweit
MAS in Human Computer Interaction DesignÜber mich
Ich begleite Unternehmen in der Entwicklung digitaler Produkte, Services und Geschäftsmodelle – mit Fokus auf Produkt- & Service-Innovation, Zielbild-Entwicklung und mensch-zentrierter Konzeption. Strategisch. Präzise. Umsetzbar.
Skills
User Experience (UX)Agile MethodologieStrategisches ManagementVerbraucherverhaltenKundenerfahrungDigital MarketingDigitalisierungE-CommerceProjektmanagementPerformance-TuningProduktdesignProdukt ManagementTechnologie-IntegrationLifecycle ManagementNutzerforschungCoaching und MentoringDatenanalytikTeam ManagementDigitale Produkte
Digital Customer Experience Strategy
Strategic development and implementation of digital customer experience initiatives across multiple touchpoints and platforms
UX/UI Design and Research
User experience design, interface development, and comprehensive user research methodologies for digital products
Product Management and Development
End-to-end product development lifecycle management including strategy, roadmap planning, and cross-functional team leadership
Data Analytics and Insights
Advanced analytics implementation for customer behavior analysis and performance optimization
Digital Marketing and E-commerce
Comprehensive digital marketing strategies and e-commerce platform optimization
Agile Project Management
Agile methodologies and project management frameworks for digital transformation initiatives
Technology Integration
Integration of various digital technologies and platforms for seamless customer experiences
Team Leadership and Coaching
Leadership of cross-functional teams and coaching in digital experience best practices
Strategic development and implementation of digital customer experience initiatives across multiple touchpoints and platforms
UX/UI Design and Research
User experience design, interface development, and comprehensive user research methodologies for digital products
Product Management and Development
End-to-end product development lifecycle management including strategy, roadmap planning, and cross-functional team leadership
Data Analytics and Insights
Advanced analytics implementation for customer behavior analysis and performance optimization
Digital Marketing and E-commerce
Comprehensive digital marketing strategies and e-commerce platform optimization
Agile Project Management
Agile methodologies and project management frameworks for digital transformation initiatives
Technology Integration
Integration of various digital technologies and platforms for seamless customer experiences
Team Leadership and Coaching
Leadership of cross-functional teams and coaching in digital experience best practices
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
Independent consulting for digital customer experience strategy and implementation
Responsible for creating best-in-class user experience for a new Retail Banking App and personal web banking with ux and design team consisting of internal and external specialists. Guiding and coaching ux team in multi-area scaled agile product development organisation.
Leading customer experience consulting projects
Zertifikate
Certified Professional for Usability & UX (CPUX-F)
UXQB2021