11.11.2025 aktualisiert

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Senior Program & Transformation Manager | Driving Strategy, Delivery & Impact

Bickenbach, Deutschland
Weltweit
PhD Computer Sciences
Bickenbach, Deutschland
Weltweit
PhD Computer Sciences

Profilanlagen

Helmi_Ben_Hmida_CV_V1.0.pdf

Über mich

With 15 years’ leadership in telecom, automotive, health & public digital transformation, I drive business development, sustainability and change. Strong in CRM, innovation, process optimization, agile delivery and stakeholder management—creating impact as a freelance manager & consultant.

Skills

Progamm ManagementProjektleitungScaled Agile Framework (SAFe)SAFe/SCRUM ProjekteSenior Project Manager (PMI PMP(R))Senior Projektleiter (PMP zertifiziert)InnovationsmanagementLarge Scale IT-ProjekteITIL ExpertPMI PMP
MANAGEMENT EXPERIENCE
  1. 15+ years of Program & Service Management experience
  2. Managed and transformed 5–10 Mio € projects for major clients
  3. Extensive experience in innovation and large-scale project management
  4. Led distributed, multicultural teams (20+ FTEs) across geographies
  5. Country exposure: Germany, Spain, Italy, Belgium, Romania, Hungary, UK, India, USA
  6. Experienced in cross-cultural, inclusive leadership with a focus on results and empathy

DOMAINS OF EXPERTISE
  1. Technology & Transformation (T&T) / Data:
  2. Industry 4.0, Smart Logistics, Virtual Engineering, Digital Production, Connected Spaces, M2M Networks, Platform Integration, Data Mesh, Digital Platforms, Application Modernization, Customer Landscape Transformation
  3. Process & Business Optimization:
  4. Process Optimization, Standardization, Change Management, Agile Methodologies
  5. Business Transformation:
  6. CMO2FMO, Business Intelligence, Portfolio Management, Decision-Making, Leadership

INDUSTRIES & INNOVATION
  1. Industry & Manufacturing
  2. Automotive
  3. Public Sector & Government
  4. Healthcare & eHealth
  5. Telecommunication
  6. Digital Identity & Federated Services
  7. Industry 4.0, 5G Campus & Edge Solutions
  8. IoT Integration Platforms & Connectivity
  9. Smart Ecosystems: Smart City, Smart Mobility, Smart Building, Smart Living
  10. Advanced Technologies: AGV & Industrial Robotics, AR/VR

TOP SKILLS
  1. Strategic Thinking
  2. Leadership
  3. Transition and Transformation
  4. Program & Project Management (PMI PMBoK, Agile, ITIL)
  5. Service Delivery Management (SDM)
  6. Business Development & Offer Preparation
  7. Sales Proposals and Presentations
  8. Team Management & Agile Leadership
  9. IT Migration (Infrastructure & Applications)
  10. Client Relationship Management
CERTIFICATES
  1. ITIL® V4 Foundation (DE)
  2. PMI / PgMP® – Program Management Professional
  3. SAFe Lean Portfolio Management (LPM) – Scaled Agile Inc.
  4. Certified ScrumMaster® (CSM) – Scrum Alliance
  5. Fachkraft für agile Führung
  6. DevOps – Sales and Service Delivery Manager
  7. License Management for SDM
  8. Claim Management
  9. Contract Management Blueprint – Info Session
  10. Customer Satisfaction Assessment – Increasing Customer Retention
  11. Specialization in Software Development with Agile Methodology
  12. Zero Failure Basic & Zero Outage Awareness
  13. Service Delivery Manager – Account Lead SDM Concept V1
FUNCTIONAL EXPERIENCE
  1. Interim Service Delivery Manager / Deal Management
  2. Expert Bid & Deal Manager / Modernization Manager / QAUD Lead
  3. Senior Program Manager & Solution Delivery Responsible
  4. Digital Transformation & IoT Consultant
  5. Strategy & Innovation Officer
  6. Stakeholder, Quality & Conflict Management Lead
  7. Specialized in complex and large-scale Programs & Delivery
LANGUAGES
  1. English – Business fluent
  2. German – Native proficiency
  3. French – Native proficiency

Website

Sprachen

DeutschverhandlungssicherEnglischverhandlungssicherFranzösischverhandlungssicher

Projekthistorie

Public SDM & Deal mgmt. Public & Health

Best Public Deal Award 2024 – Volume > EUR 30M
Successful acquisition and delivery of major public-sector digital transformation projects for the German Armed Forces, Bavarian Ministry of the Interior, Public Health Service Saxony and the City of Heidelberg. Operational leadership in eHealth, AI, Cloud & Infrastructure and full lifecycle management of public framework contracts.

Service Delivery Management – Operational Scope
  1. Hands-on CRM and stakeholder coordination, including daily pipeline updates, forecasting and preparation of steering documentation. Direct interaction with public authorities and alignment between delivery teams and client stakeholders.
  2. Operational budget and financial management with continuous cost tracking, forecasting, invoice validation and OPEX/CAPEX monitoring.
  3. Practical de-escalation leadership with rapid response to incidents and SLA breaches, facilitation of crisis calls, creation of stabilization measures and maintenance of mitigation plans.
  4. Operational framework contract management including SLAs, KPIs, call-offs, service orders and contractual compliance across all service streams.
  5. Resource management and team creation: planning and allocation of capacities, onboarding of required skill profiles, building and guiding cross-functional teams, workload balancing and continuous performance improvement.


Modernization Manager - Logistic & Production

  1. Conducting detailed assessments of IT landscapes, business capabilities and end-to-end processes using advanced analytical and architectural tools to establish a clear baseline for future planning.
  2. Developing transformation roadmaps from the Current Mode of Operation (CMO) to the Future Mode of Operation (FMO) by applying deep subject-matter expertise, industry know-how and market intelligence.
  3. Facilitating collaborative transformation by aligning cross-functional teams around a shared strategy that integrates CMO insights, FMO vision and enterprise architecture expertise.
  4. Designing and defining comprehensive transformation blueprints that guide innovation, operational excellence and long-term strategic success.
  5. Creating and structuring high-performing squads, including:
  6. Smart Logistics Squad f
  7. Future Sales Squad
  8. Design & Factory X Squad

T&T - Senior Lead Delivery Solution Manager - Data Warehouse

Modernization of the AfterSales Ecosystem (Warranty & Goodwill)
  1. Building and managing a large cross-functional delivery team with (engineers, analysts, architects, PMO).
  2. Managing client communication, stakeholder alignment and CRM-driven coordination across business and IT.
  3. Performing CMO-to-FMO analysis and defining the target operating model for the modernized AfterSales ecosystem.
  4. Designing and implementing a new AWS-based infrastructure, including security, storage, compute, data processing and monitoring layers.
  5. Leading the migration, restructuring and optimization of more than 32 TB of operational and analytical data.
  6. Redesigning and consolidating existing BI reports, KPIs and dashboards to support improved decision-making.
  7. Creating a new dynamic mesh-based data architecture to increase flexibility, modularity and scalability of data flows.
  8. Enabling flexible business integration with heterogeneous data sources across the global AfterSales landscape.

Zertifikate

PRINCE2®

Training360

2025

ITIL®4 Foundation

Elatus

2025

Customer Satisfaction Assessment

Deutsche Telekom

2025

License Management for SDM

T-Systems International

2025

Zero Failure

Deutsche Telekom

2025

Zero Outage Awareness

Deutsche Telekom

2025

Fachkraft für agile Führung

T-Systems International

2024

Project Management Professional (PMP)

Project Management Institute

2023

SAFe - SAFe Scailed Agile Framework

Scaledagile

2022

Project Management Professional (PMP)

PMI

2021

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