Product and Projekt Management

Als PMO unterstütze ich drei Projekte in Rahmen einer SAP-Transformation auf
S/4HANA

• Verwaltung von Jira: Abbildung von Arbeitspaketen als Epics und User Stories
• Unterstützung des Scrum Masters und Projektleiters bei der Sprint Planung
• Dokumentation und Protokollführung in Confluence
• Organisation und Terminplanung, Erstellung von Statusberichten und
• Lenkungskreisunterlagen, sowie Onboarding von neuen Mitarbeitern
• Auswertung der Earned-Value.Analyse, Budget- und Fortschrittstracking

Kenntnisse: PMO, Scrum, Kanban, Jira, Confluence, Miro, Figma, M365, SAP

In my role as a Service Desk Analyst, I ensured seamless experiences for over 1000 employees across Europe during diverse software and hardware rollouts. Through meticulous coordination and execution, disruptions to the daily work routines were successfully prevented. I actively contributed to project success by mapping internal processes and seamlessly integrating them into the Ivanti ticket system, enhancing overall efficiency and alignment with project objectives.

Key Responsibilities and Achievements:

• Process Optimization: Enhanced SLAs and First Call Resolution by analyzing and optimizing helpdesk processes and workflows.
• IT Service Management Implementation: Successfully integrated internal workflows into the ITIL-based ITSM system Ivanti, ensuring compliance. Conducted User Acceptance Testing (UAT) for new features and guided users in adopting the Self-Service Portal.
• Risk Mitigation: Proactively identified migration risks and developed effective solutions, preventing potential challenges.
• Leasing-Driven Rollout: Demonstrated organizational and implementation planning skills in executing a hardware rollout prompted by leasing requirements.
• Software Migration: Played a pivotal role in migrating software systems, incorporating the transition to cloud-based solutions like M365, showcasing proficiency in managing intricate IT projects.
• User Support and Knowledge Management: Ensured seamless transitions during various rollouts and migrations by providing continuous user support. Additionally, significantly contributed to knowledge management by creating detailed step-by-step user guides, leading to reduced SLA times and enhanced user proficiency.

Knowledge and Tools: ITIL, Project Planning, Process Optimization, Ivanti, SCCM, UAT, Knowledge Management, Cloud Solutions, Microsoft Ecosystem

As a Project Management Assistant at iteratec GmbH, I led the organization and project management of the Students Lab (SLAB), guiding a dynamic team of 25 students through various software development projects. Embracing an agile approach, I served as Scrum Master, facilitating regular Scrum meetings to foster collaboration, streamline communication, and enable iterative development cycles. This not only ensured the overall success of the initiatives but also provided invaluable experience for the students, proving beneficial when they joined the company as fresh graduates.

Key Responsibilities and Achievements:

• Requirements Management: Led the gathering and evaluation of software requirements for internal projects, ensuring a clear understanding of project goals.
• Scrum Facilitation: Successfully facilitated Scrum meetings, fostering collaboration and effective communication among team members.
• Mentorship Coordination: Paired students with mentors to optimize learning experiences and project outcomes.
• Knowledge Management: Implemented robust knowledge management practices using Confluence, ensuring comprehensive project documentation for future reference.
• Jira Expertise: Evaluated Jira tickets, utilizing expertise in Jira to enhance project tracking and efficiency.
• Visual Dashboards: Created visual dashboards to provide real-time insights into project status and development progress.

Knowledge and Tools: Project Management, Scrum, Requirements Engineering, Jira, Confluence