22.09.2024 aktualisiert
Premiumkunde
100 % verfügbarUnified Communication und AI Consultant, Solution/Enterprise Architect
Hart bei Graz, Österreich
Weltweit
Skills
Enterprise VoiceUCUnified communicationSkype for BusinessOffice 365TeamsTeams EVKI AI Transition Management PMKI LösungenKünstliche Intelligenz KI
Senior UC und KI Consultant, Solution Designer und Enterprise Architekt.
Ich suche UC oder KI Projekte für mein zertifiziertes Team bestehend aus UC und KI Ingenieuren. Schwerpunkte: Skype for Business ,Teams-Telefonie, KI Chat und Voice bot Designs
Key Words:
Unified communication (UC):
Microsoft Teams Direct Routing Zoom Phone, Ribbon Session Border Controller (SBC), Audiocodes Session Border Controller (SBC), Unified Communications as a Service (UCaaS), IP telephony, Voice over IP (VoIP), Cloud PBX, Video conferencing solutions, Call center solutions, Collaboration platforms, Call recording and monitoring, Unified Messaging, Presence management, WebRTC, Softphone, PBX integration, SIP-trunking, Audio conferencing,Web conferencing, Mobile Unified Communications, Enterprise voice solutions, Hybrid communication systems, Call quality management, Luware Contact center Solution, Luware Contact center integration, MS Teams Attendant Console, Unified communications, Network infrastructure, Network security, IT support services, VoIP, Video conferencing, Collaboration tools, Cloud communications, Telephony solutions, Network monitoring, Cybersecurity,Firewall management, VPN setup, IT consulting, Incident response, Network troubleshooting, Server administration, Website development, E-commerce solutions, Content management systems, Responsive web design, Search engine optimization (SEO), Web hosting, Domain registration, Website maintenance, DECT wireless phones, Spectralink DECT infrastructure, Spectralink DECT mobility solutions, Poly Rove DECT infrastructure, Poly Rove DECT mobility solutions, Voice over Wi-Fi (VoWi-Fi), Meeting Room Management (MTR, Zoom, Webex), Endpoint monitoring, Endpoint management, Device management, Remote monitoring and management (RMM), Endpoint security, Performance monitoring, Asset management, Patch management, Configuration management, Vyopta Monitoring and Management, Device inventory, Performance reporting, Call analytics, Usage analytics, Trend analysis, Real-time monitoring, Data visualization, Dashboard reporting, Metrics and KPIs, Historical reporting, Ad-hoc reporting, Skills-based routing, Call routing, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call queuing, Call recording and monitoring, Customer experience management, Agent performance management, Quality management, Customer relationship management (CRM) integration, Voice analytics, Virtual contact center, Call handling and management, Receptionist console Call transfer and forwarding, Busy on Busy, Directory lookup and search, Instant messaging and chat, Visual call controls, Call parking, Busy/available status indicators, Call history and logs, Speed dial, Multiple line appearances, Conference call management, CRM integration, Personalized greetings, Call monitoring, Softphone integration, Unified Communications integration, Busy override and call pickup
Artificial Intelligence (AI):
AI Consultant, AI Chatbot Developer, AI Voice Bot Developer, Conversational AI Specialist, Voice and Chatbot Engineer, Natural Language Processing (NLP) Engineer, AI Bot Implementation Engineer, Virtual Assistant Developer, Audio and Chat Bot Developer, Bot Deployment Engineer, Conversational UX Designer, AI Bot Support Specialist, AI Conversational Interface Developer, Speech Recognition Engineer, Chat Processing Engineer, AI Chatbot Integration Specialist, Bot Deployment and Maintenance Engineer, Conversational AI Architect, Bot Platform Developer, Conversational AI Project Manager, AI Bot Deployment Consultant, Voice and Chat AI Developer, AI Chat Bot , Voice Bot, chat bot developer, intelligent automation , artificial intelligence, CX, digital channels Career Progression
Ich suche UC oder KI Projekte für mein zertifiziertes Team bestehend aus UC und KI Ingenieuren. Schwerpunkte: Skype for Business ,Teams-Telefonie, KI Chat und Voice bot Designs
Key Words:
Unified communication (UC):
Microsoft Teams Direct Routing Zoom Phone, Ribbon Session Border Controller (SBC), Audiocodes Session Border Controller (SBC), Unified Communications as a Service (UCaaS), IP telephony, Voice over IP (VoIP), Cloud PBX, Video conferencing solutions, Call center solutions, Collaboration platforms, Call recording and monitoring, Unified Messaging, Presence management, WebRTC, Softphone, PBX integration, SIP-trunking, Audio conferencing,Web conferencing, Mobile Unified Communications, Enterprise voice solutions, Hybrid communication systems, Call quality management, Luware Contact center Solution, Luware Contact center integration, MS Teams Attendant Console, Unified communications, Network infrastructure, Network security, IT support services, VoIP, Video conferencing, Collaboration tools, Cloud communications, Telephony solutions, Network monitoring, Cybersecurity,Firewall management, VPN setup, IT consulting, Incident response, Network troubleshooting, Server administration, Website development, E-commerce solutions, Content management systems, Responsive web design, Search engine optimization (SEO), Web hosting, Domain registration, Website maintenance, DECT wireless phones, Spectralink DECT infrastructure, Spectralink DECT mobility solutions, Poly Rove DECT infrastructure, Poly Rove DECT mobility solutions, Voice over Wi-Fi (VoWi-Fi), Meeting Room Management (MTR, Zoom, Webex), Endpoint monitoring, Endpoint management, Device management, Remote monitoring and management (RMM), Endpoint security, Performance monitoring, Asset management, Patch management, Configuration management, Vyopta Monitoring and Management, Device inventory, Performance reporting, Call analytics, Usage analytics, Trend analysis, Real-time monitoring, Data visualization, Dashboard reporting, Metrics and KPIs, Historical reporting, Ad-hoc reporting, Skills-based routing, Call routing, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call queuing, Call recording and monitoring, Customer experience management, Agent performance management, Quality management, Customer relationship management (CRM) integration, Voice analytics, Virtual contact center, Call handling and management, Receptionist console Call transfer and forwarding, Busy on Busy, Directory lookup and search, Instant messaging and chat, Visual call controls, Call parking, Busy/available status indicators, Call history and logs, Speed dial, Multiple line appearances, Conference call management, CRM integration, Personalized greetings, Call monitoring, Softphone integration, Unified Communications integration, Busy override and call pickup
Artificial Intelligence (AI):
AI Consultant, AI Chatbot Developer, AI Voice Bot Developer, Conversational AI Specialist, Voice and Chatbot Engineer, Natural Language Processing (NLP) Engineer, AI Bot Implementation Engineer, Virtual Assistant Developer, Audio and Chat Bot Developer, Bot Deployment Engineer, Conversational UX Designer, AI Bot Support Specialist, AI Conversational Interface Developer, Speech Recognition Engineer, Chat Processing Engineer, AI Chatbot Integration Specialist, Bot Deployment and Maintenance Engineer, Conversational AI Architect, Bot Platform Developer, Conversational AI Project Manager, AI Bot Deployment Consultant, Voice and Chat AI Developer, AI Chat Bot , Voice Bot, chat bot developer, intelligent automation , artificial intelligence, CX, digital channels Career Progression
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
Architectural Design and development of EV migration strategy of existing
EV/PBX infrastructure (more than 1200 sites globally)
Global Teams EV Network Design and implementation
Design/Evaluation of Skype/Teams EV solutions for PBX replacements for the
sites
Design/preparation of all future EV site transformations to be Teams Migration
ready
Creation of Site, country and global designs in cooperation with Microsoft and
business requirements
Evaluation and approval of HLD designs from existing Service providers for site
transformation projects
Owner of the global Voice Design document and approver of any addition to the
design document
Process development for new solutions from design to POC, through QA and
production
Central SIP designs–ISDN consolidations nationally and internationally
Skype Least Cost routing designs including Sonus PSX considerations (currently
under evaluation)
Location based routing designs
Single Point of contact for service providers in the EV environment for
operational support and technical guidance
Process design for SBA upgrades and removal with zero production downtime
Approval authority of topology publishes in the Skype for Business production
environment
Architectural design and creation of Microsoft supported global migration
concepts subject to MSFT supportability reviews
Incorporation of Skype certified 3rd Party (trusted) Applications (Spectralink) WIFI
and DECT
Datacenter, HW and Network design for the global migration/integration
Milestone and financial planning/responsibility of the project goals
Management and Project reporting
Financial reporting
EV/PBX infrastructure (more than 1200 sites globally)
Global Teams EV Network Design and implementation
Design/Evaluation of Skype/Teams EV solutions for PBX replacements for the
sites
Design/preparation of all future EV site transformations to be Teams Migration
ready
Creation of Site, country and global designs in cooperation with Microsoft and
business requirements
Evaluation and approval of HLD designs from existing Service providers for site
transformation projects
Owner of the global Voice Design document and approver of any addition to the
design document
Process development for new solutions from design to POC, through QA and
production
Central SIP designs–ISDN consolidations nationally and internationally
Skype Least Cost routing designs including Sonus PSX considerations (currently
under evaluation)
Location based routing designs
Single Point of contact for service providers in the EV environment for
operational support and technical guidance
Process design for SBA upgrades and removal with zero production downtime
Approval authority of topology publishes in the Skype for Business production
environment
Architectural design and creation of Microsoft supported global migration
concepts subject to MSFT supportability reviews
Incorporation of Skype certified 3rd Party (trusted) Applications (Spectralink) WIFI
and DECT
Datacenter, HW and Network design for the global migration/integration
Milestone and financial planning/responsibility of the project goals
Management and Project reporting
Financial reporting
zero downtime migration planning, 100% EV enabled users – no PBX globally • user migration from Lync 2013 to FMO S4B platform (side by side migration) • 150 productive SBA upgrades plus 70 stand-by units • Several SBS upgrades from Lync 2013 to Skype for Business • Location based routing • Architectural design of the FMO S4B environment (4 global data centers) • Project management of S4B LAB Environment (wipe and rebuild of clean FMO production mirror) • Architectural design and creation of Microsoft supported global migration concept subject to MSFT supportability review • Migration of 3rd Party Applications Luware, Intercall and Bressner Foncomfort • Datacenter, HW and Network design for the global migration • Project planning of the entire Migration process utilizing local and remote resources • Milestone and financial planning/responsibility of the project goals • Management and Project reporting • Financial reporting • Project staff management and coordination • Critsit management for MFST Support Cases
Migration of 140 000 Mailboxes from 74 different Mail Systems (Exchange
2003,2007,2010,Tobit/David, Notes or Web based mail systems) to a private cloud environment distributed amongst 5 global datacenters. Source systems were members of several hundred mail domains.
Position 2: Project lead PST Migration from all source systems.
2003,2007,2010,Tobit/David, Notes or Web based mail systems) to a private cloud environment distributed amongst 5 global datacenters. Source systems were members of several hundred mail domains.
Position 2: Project lead PST Migration from all source systems.