Senior Salesforce Expert

Implementation of complex account structures in Sales & Service Cloud including Field Service Lightning,
Requirements Collection, Sales & Service process design, API development, Data migration, Apex programming, 
Web-to-case and web-to-lead forms
Duration: >1 year


Project Overview with Salesforce specific task

Parkdepot (Platform for Parking lot management):
•    Service process design
•    Implementation of Salesforce Service Cloud 
•    Creation of 50+ automations (screen flows, triggers and process builders) across the entire customer journey to make data entry and processing more efficient
•    Skill Based Omnichannel
•    Hubspot to Salesforce data migration
•    Automated case assignment based on skill-routings
•    CTI Integration
•    API between internal database, Airtable and Salesforce
Duration: 8 months
    
Alaiko (Logistics operating system):
•    Operations process design & implementation
•    Setup and configuration Salesforce Service Cloud
•    Automated invoice creation, payment & dunning solution (CPQ equivalent)Q
•    3rd party tool integrations
•    Sales to Operations data handover 
Duration: 5 months

HomeToGo (Portal for finding vacation homes):
•    Implementation of Service Cloud
•    Customized Apex, Visualforce as well as Lightning components
•    Creation and support of validation rules, workflows, flows, process builders, approval processes, formulas, visualforce pages, apex classes and aura components.
Duration: 4 months

Implementation of Service Cloud platform, Salesforce project management, external system connections, service level 2-3, employee training, JIRA / Confluence
Duration: >6 years

Saleforce specific Tasks
•    Initial implementation of Service Cloud platform
•    Digital Experience for Sales & Service Partners  up to 1200 Users
•    Continuous further development of Service Cloud 
•    Configuration of standard and custom objects
•    Training of employees
Duration: approx. 6 years

Zendesk and Freshdesk administration 
Duration: 1 year