29.04.2025 aktualisiert
NS
Premiumkunde
100 % verfügbarInbetriebnahme Manager-Rolloutmanager-Projekleitung,-Solution Design-Applikation Integration-SysAdmi
Fahrenzhausen, Deutschland
Skills
InbetriebnahmeRollout-ProjekteInbetriebnahmeleiterLinuxWindowsKoordination bei InbetriebnahmeDelivery ManagerService ManagerService Delivery ManagerService Delivery
Experienced Senior IT Service Delivery Manager, Project Manager with extensive expertise in managing complex technology projects, leading service delivery, and overseeing system migrations and integrations across industries such as automotive, finance, and aviation. With over 20 years of experience, I specialize in leading multi-disciplinary teams, delivering large-scale IT solutions, and managing service operations to ensure alignment with business objectives and high-quality results.
Adept at managing end-to-end project lifecycles, from initial planning through execution to successful project delivery. Skilled in resource management, risk assessment, stakeholder communication, and budget control, ensuring that all projects are delivered on time, within scope, and meet business needs. Strong background in DevOps, IT service management (ITSM), and enterprise system migrations, with hands-on experience in coordinating teams and managing client relationships
Adept at managing end-to-end project lifecycles, from initial planning through execution to successful project delivery. Skilled in resource management, risk assessment, stakeholder communication, and budget control, ensuring that all projects are delivered on time, within scope, and meet business needs. Strong background in DevOps, IT service management (ITSM), and enterprise system migrations, with hands-on experience in coordinating teams and managing client relationships
Sprachen
DeutschMutterspracheEnglischverhandlungssicherRumänischverhandlungssicherUngarischverhandlungssicher
Projekthistorie
Project Description: As a project manager, I lead a strategically significant development project for connectivity software in the aviation sector. The goal is to provide an innovative solution that enables WiFi, internet services, and entertainment for passengers and crew. The software is developed in close collaboration with internal and external stakeholders to ensure high standards in connectivity, user experience, security, and compliance.
Project Planning and Initiation
Project Planning and Initiation
- Defining the project scope, objectives, and milestones in collaboration with internal and external stakeholders.
- Creating a comprehensive project plan with timelines, phases, and deliverables.
- Resource planning, budgeting, and setting key performance indicators (KPIs).
- Ensuring technical and regulatory requirements, especially in the aviation industry.
- Identifying potential risks in the project lifecycle and developing risk mitigation strategies.
- Regularly reviewing project risks and implementing risk reduction measures.
- Documenting and implementing compliance and data protection policies.
- Leading an international, multidisciplinary team of developers, product owners, and project managers.
- Establishing efficient communication channels to optimize collaboration between departments.
- Mentoring and developing team members to foster an agile and productive work environment.
- Implementing agile methodologies (Scrum/Kanban) to optimize software development processes.
- Monitoring the project budget to ensure financial compliance.
- Conducting cost analysis and profitability calculations.
- Regularly reporting on financial status to management and customers.
- Continuous communication with internal and external stakeholders, including customers, technology partners, and suppliers.
- Organizing and leading meetings, presentations, and regular status reports.
- Defining and implementing quality standards to ensure software stability.
- Organizing and overseeing testing phases
- Ensuring bug fixes and continuous improvements based on user feedback.
Project Description: An IT Service Management (ITSM) project at BMW aimed at optimizing service transition, incident and change management, and IT resource management. The project involved transitioning services from various providers, establishing new operational branches, and implementing KPI-based performance monitoring.
Key Achievements:
Planning and Initiation
Key Achievements:
- Service Transition: Completed the transition from various providers in just 3 months – half the originally planned duration.
- Branch Establishment: branches were set up in Romania and Ukraine to efficiently manage DevOps tasks and the whole ITSM Project
- IT Resource Management: Responsibility for 8 clusters and approximately 80 applications, with a continuous increase in new applications.
- KPI Monitoring: Monthly measurement of around 98 KPIs to ensure service quality.
- Incident & Change Management: Monthly processing of approx. 2,500 incidents and about 200 change
Planning and Initiation
- Management of several parallel projects, from proposal preparation and negotiation to full project implementation.
- Planning the project scope, milestones, goals, and budget in coordination with the internal project manager and service manager.
- Leading multiple DevOps teams to ensure all projects are completed on time.
- Motivation and further development of employees, assignment of tasks according to availability and skills.
- Monitoring and planning budgets for the business unit.
- Regular financial analyses and reporting to the Management Board, Supervisory Board, on the project status.
- Main contact person for customers and management, regular meetings to discuss project status.
- Development of new business opportunities and maintenance of existing customer relationships.
- Steering Committee reporting to ensure transparency on project progress and operational performance.
- KPI measurement and continuous monitoring of service performance.
- Incident Management: Ensuring rapid resolution of critical incidents and minimizing downtime.
- Change Management: Overseeing the implementation of changes with minimal disruption to services.
- Problem Management: Root cause analysis and preventive measures to reduce recurring incidents.
- Service Improvement Plans: Continuous improvement of service quality through structured optimization measures.
- IT Resource Management: Overseeing 8 clusters and approximately 80 applications, ensuring smooth operation and expansion.
- KPI Monitoring: Tracking and reporting on approximately 98 KPIs per month to maintain service quality.
- Incident & Change Management: Handling around 2,500 incidents and 200 changes per month, ensuring efficient resolution and implementation.
- Checking the project results and carrying out the results audit after project completion.
- Ensuring the economic success of projects through business-oriented project management.
As a Service Delivery Manager, I was responsible for the strategic planning, execution, and optimization of multiple End User Computing (EUC) projects. A key development project was the ITAM Application Suite, a comprehensive IT asset management platform that enables businesses to have full automation and control over their IT assets—from order to delivery. The suite integrates all necessary functions into a central platform, ensuring efficiency, transparency, and cost optimization.
Key Responsibilities and Tasks:
Project Planning & Execution:
Key Responsibilities and Tasks:
Project Planning & Execution:
- Definition of milestones and project objectives for all EUC projects
- Planning and execution of all service deliveries while ensuring SLAs and ITIL compliance
- Management of internal and external service providers
- Leading an international team for long-term customer retention and continuous development
- Budget planning and monitoring while ensuring financial targets are met
- Ongoing adjustment of project resources to optimize costs and efficiency
- Regular reporting to the Customer Management Board
- Close collaboration with customers to enhance long-term service quality and satisfaction
- Support in the pre-sales phase and introduction of new services
- Continuous assessment of service delivery results to ensure goal achievement
- Successful project completion while maintaining customer satisfaction and corporate objectives