19.11.2025 aktualisiert
Premiumkunde
100 % verfügbarProgram Manager | AI Strategist | Project Management
Hamburg, Deutschland
Weltweit
PhD in Management Science & Operations ManagementSkills
IT ProjektmanagementAgiles ProjektmanagementMultiprojekt ManagementERP Project ManagerMS Dynamics F&ODynamics Business CentralCRM ProjectDynamics CRMDynamics 365ERP CRM SCMAzureArtificial IntelligenceAI (Artificial Intelligence)Management Artificial IntelligenceR&D Management
Education
- B.A. Political Economy – University of Hamburg (Germany)
- B.Sc. Applied Artificial Intelligence - International University (Germany)
- Master of Business Administration (MBA) – University of Chicago (USA)
- M.Sc. Artificial Intelligence - International University (Germany)
- PhD in Management Science & Operations Management – University of Chicago (USA)
Qualifications
Artificial Intelligence
- AI Business Strategy
- AI Strategy & Product Implementation
- AI & RPA Consulting
Management
- IT Project Management
- Multi-Project (Program) Management
- Agile & Hybrid Projects
- R&D Projects
- Requirements Management
- Budgeting & Controlling
- Risk & Opportunity Management
- Change Management
- Scrum | Kanban | Design-Thinking | Earned Value | PMI
IT Project Management
- Scrum Master (PSM I)
- ERP & CRM Specialist
- MS Dynamics Expert
- System Requirement Analysis & Conceptual Design
- Process Optimization & Process Automation
- System & User Interface Design
- Implementation & Roll Out Planning
- Dynamics | Office 365 | Teams | SharePoint | Azure | Power BI | Power Platform | SAP | Lotus Notes | Confluence | Jira | SeaEvent | InfoShip | AMOS
Training – Coaching
- Process Training
- End User Training (Systems & Platforms)
- ERP & CRM Training
- Accessibility Awareness Training (WCAG / BITV)
Sprachen
DeutschMutterspracheEnglischMuttersprachePolnischverhandlungssicherHebräischverhandlungssicher
Projekthistorie
- Led the end-to-end digital transformation of Besins Healthcare Germany’s pharmaceutical field service, modernizing sales, compliance, and customer-engagement processes with Microsoft Dynamics 365 and Azure AI.
- Designed an integrated CRM and Field Service architecture combining Dynamics 365 Customer Service, Omnichannel, and Azure AI into a unified, data-driven platform.
- Implemented Azure AI capabilities (OpenAI, AI Studio, Cognitive Search, Form Recognizer, Text Analytics, Machine Learning) to automate medical documentation, enable compliant HCP interactions, and enhance engagement quality and real-time insights.
- Developed AI-supported medical-visit documentation workflows with automated content extraction, structured reports, and NLP-based clinical interpretation, fully GxP and GDPR compliant.
- Built predictive models to forecast physician behavior, territory performance, and RWE signals.
- Established an AI-enabled omnichannel framework covering email, chat, telephony, social media, and medical inquiries.
- Led development of a Power Platform Canvas App with AI-guided conversations, next-best-actions, smart data entry, and compliance alerts.
- Integrated IQVIA OneKey with AI-driven validation, deduplication, and compliant HCP segmentation.
- Defined the program roadmap, aligned IT, Medical Affairs, Compliance, Quality, and Sales, and delivered a scalable Dynamics-Azure foundation for Besins’ European digital and AI strategy.
Development and Implementation of a Dynamics 365–Based Information System for Trade Fair Organizations
- Responsible for the structured elicitation and formulation of requirements within an Epic/Feature/User Story architecture.
- Analysis and evaluation of initial product requirements to define the technical and functional target architecture.
- Management of development and customization resources within a multi-phase project structure. Leadership of the MVP and Release-1 implementation cycle.
- Design and development of a model-driven Dynamics 365 application, including the complete migration of the existing IBM Informix legacy database into Microsoft Dataverse.
- Establishment of a multi-environment data synchronization process (DEV/TEST/PROD) between Informix and Dataverse through an Azure Data Factory–based integration pipeline.
- Design and implementation of a dedicated reporting data layer in Power BI. Development of advanced analytical reporting in Power BI Desktop and Power BI Online.
- Deployment of Dynamics Omnichannel for Customer Service to professionalize service delivery and communication processes across the organization.
- Test management using Azure Test Cases, including structured documentation, defect tracking, and outcome validation.
Pilot of a Dynamics 365 and Power Platform–Based Software Delivery Platform to Replace the SAP Legacy System
- Served as the responsible project lead for the conception and implementation of a proof of concept for a software delivery platform based on Microsoft Dynamics 365 and the Power Platform, designed as the strategic future replacement for the existing SAP legacy environment.
- Acted as the central coordination and communication interface between business departments, the internal AOK IT organization, and external development and implementation partners.
- Conducted structured requirements gathering and end-to-end process analysis through moderated workshops, translating business and operational requirements into agile, backlog-ready specifications mapped into Azure DevOps and Jira.
- Directed and quality-assured all external development activities, including planning, monitoring, and evaluating incremental development and QA iterations.
- Oversaw release deployments and assumed operational responsibility for the execution, stabilization, and sign-off of User Acceptance Testing phases.
- Continuously monitored costs, budget utilization, and resource allocation throughout the entire POC pilot lifecycle, ensuring transparency, feasibility, and delivery alignment.