IT Support Officer & Network Administrator

Network Infrastructure Management
Comprehensive expertise in LAN, WAN, WiFi, VPN, and Load Balancing technologies with over 8 years of experience in IT infrastructure

Security & Firewall Solutions
Advanced knowledge in SOPHOS XG firewalls, intrusion detection systems, endpoint protection, and IP camera security implementations

VoIP Systems Administration
Specialized experience with ISSABEL, Grandstream, Cisco, and Avaya VoIP systems deployment and management across multiple branches

Routing & Switching Technologies
Proficient in Cisco, Mikrotik, Ubiquiti, RUCKUS, and Cambium networking equipment configuration and troubleshooting

Monitoring & Support Systems
Experience with ZABBIX monitoring, OSTicket helpdesk systems, and comprehensive IT support management

Operating Systems Administration
Windows 7-11 and Windows Server 2012 administration and maintenance

Active Directory Management
User account management and Active Directory administration across enterprise environments

Hardware & Software Maintenance
System upgrades, hardware replacement, and software troubleshooting for optimal network performance