ITSM / ITIL Process Consultant for CMDB / Asset Configuration Management / Incident und Problem Mmgt

Zertifiziert, wie folgt:

• ITIL 4 Managing Professional Transition (Axelos.com)
• ITIL® Version 2011 Certified Expert (Axelos.com)
• ITIL® 2011 Managing across the Lifecycle (MALC) Certification
• ITIL 2011 Service Strategy Certification • ITIL 2011 Service Design Certification
• ITIL 2011 Service Transition Certification
• ITIL 2011 Service Operation Certification
• ITIL 2011 Continual Service Improvement Certification
• ITIL 2011 Operational Service and Analysis Certification
• ISO / IEC 20000 Certification (IT Service Management System)
• IT Asset Management Foundation Certification (2017)
• ServiceNow Certified System Administrator (CSA) - (ServiceNow.com)
• ServiceNow Configuration Management Database (CMDB) - Micro Certification
• Professional Scrum Master (PSM I) Certification (scrum.org)
• Professional Scrum Product Owner (PSPO I) Certification (scrum.org)
   
• Salesforce Administrator (ADM-201) Certification (W-2018)
• Salesforce Service Cloud Consultant (ADM-261 Certification (SP-2019)
• Salesforce Sales Cloud Consultant (ADM-251) Certification (SP-2019)
• Salesforce Certified Advanced Administrator (ADM-211) Certification (S-2019)
• Salesforce Platform App Builders in Lightning Experience (DEX 402)
• Oracle Sales Cloud 2017 Certified Implementation Specialist
   
  • PRINCE 2 Foundation Project Management Certification (Axelos.com) • PRINCE 2 Practitioner Project Management Certification (Axelos.com)
   
  • International Software Testing Qualifications Board (ISTQB®) Foundation Level  • TOGAF 9.1 Foundation Certification (The Open Group Architecture) • TOGAF 9.1 Practitioner Certification (The Open Group Architecture) • Archimate 2.1 Foundation Certification (Unified Modeling language, UML) • Archimate 2.1 Practitioner Certification (Unified Modeling language, UML) • SCP © Certified Support Manager (Servicestrategies.com) • COBIT 5 Foundation Certification (Governance & Management of Enterprise IT) • COBIT 5 Implementation Certification (Governance, Enterprise IT, ISACA.org) • Cloud Computing Foundation Certification (EXIN.nl)

Oracle Trainingskurse:

• Blockchain Technology Foundations, 2017
• IoT (Internet-of-Things) Foundations
• Oracle Sales Cloud: Implementation, 2017
• Oracle (RightNow) Service Cloud: Administration, 2017
• Oracle Human Capital Management (HCM) Cloud
• Trello, JIRA Software / JIRA Service Desk / Confluence by Atlassian, Kanban
• Oracle Commerce: Configuring and Deploying an Oracle ATG Web Commerce Site Rel. 10.2
• Oracle Commerce: Administering Your Content Environment Rel. 11.1
• inQuira / Oracle Knowledge Management & Analytics • Agile, SCRUM Project Management

Siebel CRM Trainingskurse:

• Siebel Sales, Service (Call Center), Marketing, Enterprise
• Siebel Horizontal and Industry applications from version 4 to v8 (Siebel Pharma & LifeSciences, Financials Services & Insurance, Siebel Telecommunications & Energy, Siebel Data warehousing & Analytics Reporting)
 
Weitere Trainingskurse bzw. Kenntnisse:

• Datanbanken: Oracle RDBMS & Data Warehousing, Microsoft SQL Server, Siebel BI Analytics
• Betriebssysteme: Unix, Windows-10/8/7/XP/NT, Citrix, Sun Solaris, Raspberry Pi / Zero Linux
• Tools:Omnitracker, JQL (Jira Query), UML (Unified Modeling L.), HTML, PL/SQL, SQL-Plus