Epic Owner - Senior Business Analyst- Projektkoordinator

Senior IT Consultant – BSS & Commissions Transformation
Telecommunications Company (Transformation Program)
09/2023 – ongoing
• Contributed to a large-scale transformation program redesigning the BSS landscape and operating model, focusing on modern product catalog, order management, and CRM/CIM systems to enhance customer experience, reduce TCO, and accelerate time-to-market
• Advised on the collection, prioritization, and definition of business and technical requirements in the area of Roles and Rights
• Defined, assessed, and prioritized epics in close collaboration with stakeholders, establishing development sequences
• Supported the creation and refinement of user stories within the epic development lifecycle
• Delivered regular reporting on development progress and derived actionable recommendations
• Analyzed existing processes to identify inefficiencies and improvement opportunities
• Advised project leads and stream leads on planning and steering agile teams

Technologies & Methods:
Stakeholder Management, Scaled Agile Framework (SAFe), JIRA, Confluence, Project Planning, Epic Definition, User Story Mapping, Commissions

Implemented enterprise-wide end-to-end business process monitoring for Consent Management using Splunk, a leading platform for capturing, searching, analyzing, and visualizing machine data. Responsibilities included overseeing requirements evaluation within customer business processes, conducting comprehensive customer process analysis, and presenting project updates to key decision-makers. Led workshops, developed and prioritized User Stories and Acceptance Criteria, and collaborated closely with stakeholders. Transferred requirements to Product Owners for Sprint planning, developed KPIs, and implemented alerting processes. Ensured operational readiness through Business Readiness Tests and oversaw dashboard approval and communication structure establishment. This project aimed to enhance business process monitoring for Consent Management, leveraging Splunk's capabilities to improve efficiency and data-driven decision-making.Implemented enterprise-wide end-to-end business process monitoring for Consent Management using Splunk, a leading platform for capturing, searching, analyzing, and visualizing machine data. Responsibilities included overseeing requirements evaluation within customer business processes, conducting comprehensive customer process analysis, and presenting project updates to key decision-makers. Led workshops, developed and prioritized User Stories and Acceptance Criteria, and collaborated closely with stakeholders. Transferred requirements to Product Owners for Sprint planning, developed KPIs, and implemented alerting processes. Ensured operational readiness through Business Readiness Tests and oversaw dashboard approval and communication structure establishment. This project aimed to enhance business process monitoring for Consent Management, leveraging Splunk's capabilities to improve efficiency and data-driven decision-making.

Kenntnisse: Consent & Preference Management · Business Analysis Planning & Monitoring · Agile Methoden , Business Process Management · Business-Analyse · Datenschutz-Grundverordnung (DSGVO)

Definition and refinement of business requirements, as well as alignment of requirements among stakeholders and affected development departments for B2X applications. Focus on agent and customer-related frontend elements such as web portals and mobile apps, including the customer self-care process.
Creation and refinement of user stories and their acceptance criteria in collaboration with the business units. Incorporation of requirements into the product planning process, involving all stakeholders such as demand, development units, system architecture, and service. Conduction and leadership of analysis and development workshops with final approval of the respective documentation. Review of a specific test catalog. Initiation and support of various acceptance tests. Conducting workshops with development for quality improvement in close coordination with stakeholders. Content planning and execution of business readiness tests within the business area. Acting as a pivotal role throughout the entire development process from definition to release.