29.01.2024 aktualisiert
100 % verfügbar
Projektmanagement / Projektleitung / Delivery / Customer Success
Köln, DE, Deutschland
Weltweit
Bachelor of Arts (B.A.) "Business Administration" / Master of Arts (M.A.) "European Administrative Management"Skills
ProjektleitungProzess Beratung und -ImplementierungOrganisationsentwicklunglean & agile transformationLean Change ManagementChange & Performance ManagementProjekt & TeilprojektleitungCustomer ServieIT Projektmanagement
General
- Very well organized and empathic manager // Experienced project manager and transformation expert // Specialist for process optimization and KPI control // "People & Project Manager".
- "Do-it-right-first-time" approach // Performance-oriented team player & motivator // "Digital evangelist // Extremely IT & tech-savvy since childhood // Sports enthusiast, health conscious & marathon runner.
- Intercultural & Multinational in mind and heart // Grown up in Germany & Spain // Several years living in Venezuela, USA, Colombia, USA and Switzerland and traveled the world.
- Project Management / Program Management
- Customer Service / Customer Success Management
- Process analysis & improvement / Lean Management
- Interim Managent / Cross-Functional Team Management / International Leadership
- Management Consulting / Change Management / Business process Management
- Airline / Airport / Aviation
- Payment Service Provider / Financial Services
- Industrial Production
- Automotive supplier
- Customer Service Provider
- Tourism & Travel industry
- German: native / Spanish & English: fluent / French, Italian & Portuguese: basic
Sprachen
DeutschMutterspracheEnglischverhandlungssicherFranzösischGrundkenntnisseItalienischGrundkenntnissePortugiesischGrundkenntnisseSpanischMuttersprache
Projekthistorie
Responsible for leading the Customer Success department of a Payment Service Provider, including the Teams “Customer Care” and “Rollout Management”. External face of the company to existing and new customers, building strong relationships, driving customer engagement and promoting long-term loyalty.
- Development of customer integration roadmap, including roll-out planning and staffing
- Setup of Customer Health Monitoring, KPI’s & internal and external reporting
- Definition of Customer onboarding process including standardization of recurring topics
Responsible for the timely and customer-oriented software development in an international, agile project environment for the area of payment transactions ensuring the strategic goals of REWE Group:
- Definition of goals and KPI’s for 8 agile Project teams
- Conducting workshops (in English) to ensure implementation of functionalities based on strategy
and customer promises - In cooperation with the management, adaptation of the organization to optimize processes and
increase efficiency.
Unterstützung als Agile Coach in einem IT-Projekt zur Implementierung einer One Content Plattform zur Bereitstellung aller relevanten Produktinformationen im Bereich B2C (Websites, B2B-Lösungen, Kataloginformationen)
- Verantwortlich für die effiziente und nachhaltige Nutzung der SCRUM-Artefakte
- Unterstützung aller Projektmitglieder, insbesondere im Hinblick auf ein gemeinsames Verständnis der Geschäftsanforderungen und der damit verbundenen Entwicklungsarbeiten
- Steigerung der Projektgeschwindigkeit um 20% im ersten Produktinkrement
- Enge Kooperation mit der GF
Zertifikate
SCRUM Master Certification
Kayenta Training & Consulting2017
Projektmanagment
Deutsche Lufthansa Training2012
Executive Education Leadership Course
MIT Boston2009