International Project Manager IT

Summary

• For more than 30 years I’m working as a IT-Project Manager
• More than 20 years of it in international Projects
• I have done Application and Desktop rollouts for more than 100,000 Units and
• Several kind of migration projects like Datacentre migrations, Server, Application and Database migrations
• I have managed an IT move for a large company from Hamburg to Berlin
• And was the responsible PM for a couple of software development projects
• The projects took place in more than 20 company’s spread over 8 European country’s   
• My business knowledge includes automotive, aircraft industry, shipbuilding, aviation, touristic, retail, music industry and others
• In most of my projects I have been acting on board level
• I have managed teams up to 40 people and more
• I can handle PM methods like IPMA and PM Book and I am certified for prince2 and prince agile and ITIL

Certification

• PRINCE2, PRINCE2 agile, ITIL

IT skills

• Client/Server Systems, LAN/WAN environments, Storage Area Networks
• Data centre design and operation
• Development of service offerings, service structures and service processes
• Service design implementation and operation within a client/server environment based on ITIL
• IT-governance based on COBIT/Coso
• Sabarnes Oxley Act (SOx) implementation for IT organisations
• Business process analysis

Financial skills

• Budget planning and management
• Investment planning, cost benefit analysis, cost reduction practices
• IT cost control
• Business planning
• Sales and account management

Management expertise

• Project management
• Personnel planning and personnel management
• Human resource development and career management
• Team formation and team leadership
• Budget responsibility
• Performing competitive market analysis and set up of future strategies
• Definition, initiation and implementation of service offering strategies in collaboration with sales and executive board
• Risk management and risk mitigation strategies
• Problem solving methods

Core skills

• Ability to lead and work in a team or as an individual
• Strong organisational skills
• Customer orientated approach
• Analytical understanding of complex issues
• Transparent and solution orientated way of working
• Highly motivated and eager to learn
• Strong experience in conflict resolution
• Fluent in spoken and written German and English

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

ITIL Process
Company

Supplier & Contract Management
TollCollect, Hemmersbach
 

• Evaluation of new suppliers and contracts
• Establishing new suppliers and contracts
• Supplier and contract review
• Contract renewal or termination

 

Change Management
Universal Music Group
 

• Change management support
• Assessment of change proposals
• RFC logging and review
• Assessment and implementation of emergency changes
• Post implementation review and change closure

 

Project Management
Universal Music Group,
Airbus, Hemmersbach, TUI Group, hagebau, Fr. Lürssen Werft
 

• Project management strategy method and tools
• Project initiation
• Project planning and coordination
• Project control
• Project reporting and communication

 

Continuity Management
Universal Music Group
 

• Continuity management support
• Design services for continuity
• Service continuity training and testing
• Service continuity review

 

International Key Account Management
TUI InfoTec
 

• Acquisition and sales
• Customer relationship
• Customer controlling reviews and reporting

 

Business Relationship Management
TUI InfoTec
 

• Maintain customer relationships
• Identify service requirements
• Sign up customers to standard services
• Customer satisfaction survey
• Handle customer complaints
• Monitor customer complaints

 

 
Demand Management
TUI InfoTec, Airbus, hagebau
 

• Demand management support
• Assessment of demands
• Demand logging and review
• Transition into service
• Post implementation review and demand closure

 

Strategy Management for IT Services
Universal Music Group
 

• Strategic service assessment
• Service strategy definition
• Service strategy execution

 

Service Level Management
Wincor Nixdorf Portavis, TUI InfoTec, Universal Music Group
 

• Maintenance of the SLM framework
• Identification of service requirements
• Agreements sign-off and service activation
• Service level monitoring and reporting

 

Configuration Management
Universal Music Group, Airbus
 

• Configuration identification
• Configuration control
• Configuration verification and audit