Lead Business Architect / System Architect / PEGA

- Designed and optimized governmental processes using FIM standards, identifying improvements and standardizing workflows with BPMN for consistency and scalability.
- Developed and standardized data fields for governmental services, ensuring consistency and efficiency across multiple levels.
- Ensured clarity, legal compliance, and accessibility in service descriptions, enhancing public usability.
- Developed a monitoring tool in Power BI to track key metrics, enabling real-time insights and better decision-making.
- Improved SharePoint functionality to streamline access and enhance usability for team members.
- Led workshops and maintained clear communication, ensuring transparency and alignment with project goals.

- Led the design, development, and optimization of end-to-end digital service solutions on the PEGA Low Code Platform by utilizing PEGA Express methodology.
- Conducted detailed requirements gathering and analysis, transforming client needs into actionable technical and business process specifications.
-Collaborated with clients and stakeholders, ensuring clear communication of project progress and aligning expectations.
-Coordinated with and managed an offshore development team, maintaining seamless project execution and timely delivery.
-Spearheaded workshops to map process descriptions into modeling languages like BPMN and UML, fostering knowledge transfer across the team.
-Created standardized practices and guidelines for the international core team, improving project consistency and quality.

- Conducted in-depth analysis of client requirements, translating them into functional specifications and business processes in alignment with PEGA best practices.
-Led requirements management activities, facilitating workshops and discussions to ensure clear understanding and alignment with business goals.
-Coordinated with multidisciplinary teams, including developers, data scientists, and UX designers, to deliver robust, compliant solutions.
-Oversaw end-to-end solution architecture, ensuring alignment with organizational standards and goals, and integrating with other enterprise systems as needed.
-Mentored junior team members and provided guidance on low-code design principles, process modeling, and best practices.
-Leveraged BPMN and UML for professional modeling of workflows, ensuring alignment with business needs and enhancing team knowledge-sharing.