Agile Coach | Scrum | Design Thinking | Lean Management

Three passionate people, including myself came together to
revolutionize the education industry. We went through all design
thinking stages and came up with an auditive solution for learners.

* Walking our team through different stages of the design thinking
process
* Creation of the pitch deck

* Owned practice relationships to ensure excellent product experience
* Accompanied the onboarding process for a smooth transaction
* Monitored key metrics to identify customer needs and expectations
* Reviewed and continuously improved working practices and
operational processes to determine whether they are successful and,
if not, developing alternatives
* Trained new team members and drafted internal onboarding
documents

* Managed and onboarded suppliers into a unique stocking program
* Training new team members
* Lead stock order projects worth EUR 500 000 via an in-house build
system
* Worked across operations, sales, category and account management,
warehouse teams to streamline and standardize processes
* Solved operational issues to ensure proper resolution via a ticketing
system