01.09.2025 aktualisiert
100 % verfügbar
DevOps/IAM/L1,L2&L3 Support/Customer Success/Presales/Software Tester
Werl, Deutschland MBA Artificial Intelligence
Skills
customer serviceSupportPresalesLeadsCoachingPostSalesCRMSoftwaretestsTesterISTQB TesterIT BeratungProzessoptimierungprozesserstellungProzessberaterProzessmanagementIdentity Access ManagementIdentity & Access ManagementJIRA1st und 2nd level SupportProjektassistenzProjekt ManagementMS-OfficeTestdokumentationtest szenarioSalesforce Lightning Experiencesalesforce AdminstrationUser lifecycle managementAccess ManagementIAM ConsultantActive DirectoryDevOpsGithubPythonKubernetesDockerTerraformOsiSoft PI system integrationAnsiblejenkins Github Actions CopilotAzure DevOps PrometheusGrafanaELK Stack GitLab CI/CD Helm
- GitHub/GitLab, kubernetes, Azure DevOps, Jenkins, Docker, Terraform, Copilot, Prometheus, Grafana
- Customer Support Manager
- Software Tester
- 1st & 2nd Level Customer support (IT Support / Ticket Bearbeitung)
- Presales Engineering
- Identity & Access Management
- Active Directory
- Prozessentwicklung
- User Lifecycle
- Jobrouter Workflow
- Salesforce Admin
- SQL
- Excel VBA
- Projekt Begleitung
- MS Office
- AVEVA PI System
- Powershell & Windows Terminal
Sprachen
DeutschverhandlungssicherEnglischMutterspracheFranzösischMuttersprache
Projekthistorie
- Create and lead roadmap forecasting of support opportunities, including colleague training, process design and improvement, and new hire onboarding.
- Collaborate seamlessly with cross-functional teams including Professional Services, Support, Product, Sales, and Solution Engineering.
- Manage business and financial KPIs in alignment with overall business objectives.
- Identify and manage risks/issues for customer initiatives, serving as a coordinator and internal GitHub resource.
- Conduct periodic business reviews, offering status updates, insights, and strategic planning while effectively managing escalations.
- Work with customers up to C-Suite level to ensure alignment and maximize growth opportunities.
- Ensure alignment of customer initiatives with technical requirements and capabilities.
- Provide technical insights during customer engagements, optimizing implementation and
usage of GitHub features such as Copilot, Actions, CodeSpaces, GitHub Enterprise Server
(GHES), and EMU. - Collaborate on code analysis, security, and DevOps best practices to enhance the
technical efficiency of customer workflows. - Act as a liaison between customers and GitHub's technical support teams to swiftly address
and resolve technical issues. - Collaborate closely with internal cross-functional leads (Product, Marketing, Support, Sales)
to drive strategic alignment and ensure the product roadmap supports common initiatives. - Help customers understand and roll out Generative AI solutions.
- Track customer health metrics to gauge satisfaction and identify areas for improvement.
- Support executive alignment, engage with customers, negotiate, and close deals to achieve
sales targets. - Bridge customer feedback to Product & Marketing teams.
- Implemented CI/CD pipelines using Jenkins, GitHub Actions, and Azure DevOps to
accelerate software delivery. - Managed Kubernetes clusters and containerized applications using Docker and Helm
charts. - Automated infrastructure provisioning using Terraform and Ansible across hybrid cloud
environments. - Monitored and optimized system performance with Prometheus, Grafana, and ELK Stack.
- Collaborated with cross-functional teams to enhance deployment workflows and incident
response. - Led cloud infrastructure automation initiatives on AWS using Terraform and
CloudFormation. - Developed custom monitoring and alerting solutions for mission-critical cloud services.
- Worked closely with development teams to improve deployment reliability and rollback
mechanisms. - Integrated security best practices and compliance checks into CI/CD workflows.
- Contributed to internal knowledge-sharing initiatives and DevOps process
standardization.
- Participate in requirements meetings as part of an agile team (15 persons)
- Participate in sales calls with Account Managers, stakeholders and Partners.
- Analyzing and documenting functional and non-functional
- Manage accounts by creating and executing success plans
- Sending quotations and Annual Recurring Revenue Renewals
- Working with business stakeholders to capture IAM use cases and define IAM processes
- Improve the User management process
- Coordinate the cleanup of existing tickets
- Prepare training material and run training sessions for application administrators
- Support Application Administrator in their daily task
- Create user management process documentation
- Define KPI and process KPI on a monthly basis
- Participate in requirements meetings as part of an agile team (15 persons)
- Participate in sales calls with Account Managers, stakeholders and Partners.
- Analyzing and documenting functional and non-functional
- Manage accounts by creating and executing success plans
- Sending quotations and Annual Recurring Revenue Renewals
- Working with business stakeholders to capture IAM use cases and define IAM processes
- Improve the User management process
- Coordinate the cleanup of existing tickets
- Prepare training material and run training sessions for application administrators
- Support Application Administrator in their daily task
- Create user management process documentation
- Define KPI and process KPI on a monthly basis
Zertifikate
Certified Tester, Foundation Level
ASTQB - ISTQB in the U.S.2022
MTA Networking Fundamentals
Microsoft2018