06.05.2025 aktualisiert
verifiziert
Premiumkunde
100 % verfügbarM365 Exchange SME & (Cloud-) System Administrator
Ludwigshafen am Rhein, Deutschland
Weltweit
Skills
SchichtenarchitekturMicrosoft WindowsActive DirectoryActive Directory Federation ServicesDomänen-ControllerTechnischer SupportHtml5Microsoft AzureBaseliningCSSSaasCloud ComputingInformationssicherheitData CentersData Leakage PreventionData MigrationDynamic Host Configuration ProtocolDesktop-PcDkimDMARCDNSSpam FilterVmware ESX ServerMicrosoft Exchange ServerHypervisorIaasIdentitätsmanagementIISKali LinuxProtokolldateienMicrosoft OnenoteMicrosoft OperationsWindows-ServerVirtuelle DesktopsDruck-ServerRoutingPaasWindows PowershellRemote Desktop ServicePower BiAzure Active DirectorySasServer AdministrationMicrosoft SharepointSiemSQL Server Reporting ServicesVmware-InfrastrukturVirtuelle MaschinenVmware VsphereWebmailScriptingEnterprise Application PlatformBackendSender Policy Framework (SPF)Amazon RdsNetwork ServerPowerappsWsusBenutzerverwaltungWindows ClientMs TeamsVmware
Active Directory, Active Directory Federation Services, ADFS, RDS, Azure Active Directory, Backend, baseline, CSS, Cloud Computing, cloud service, cloud, Cyber Security, Datacenter, data migration, Desktops, Domain controller, DNS, DMARC, DKIM, DHCP, anti-spam, enterprise applications, HTML5, hypervisors, Identity and access management, Identity Management, Data Loss Prevention, infrastructure as a service, IIS, Kali Linux, log files, Microsoft Azure, Azure, Azure cloud, Microsoft Exchange, Office 365, OneNote, Outlook, Microsoft Outlook, SharePoint, Microsoft 365, Windows, Windows Platform, MS Teams, Tier II, servers, platform as a service, Power BI, Power Apps, Print Server, Terminal Services, routing, SAS, SSRS, SQL Server Reporting Services, scripting, SIEM, Security information and event management, SPF, Server Administration, Server Maintenance, software-as-a-service, SCOM, user administration, ESXi, virtual infrastructure, vSphere, Virtual Desktop, Virtual machines, VMWare, Webmail, Windows Client, PowerShell, Windows Server, Microsoft Windows Server 2008, WSUS
Sprachen
DeutschMutterspracheEnglischMutterspracheTürkischMuttersprache
Projekthistorie
- Supported the transition from on-premise Exchange to a seamless hybrid setup, designing a scalable proof of concept that minimized downtime
- Configured and maintained Email Security Appliances (ESA) to fortify defenses against advanced email threats, significantly reducing incident rates through proactive threat detection and security audits.
- Assisted in configuring Exchange Online Archiving and Retention Policies to comply with banking industry regulations, ensuring long-term data integrity and legal compliance and adherence to industry-specific compliance requirements such as GDPR and BaFin
- Developed and implemented an integrated Exchange compliance strategy using Microsoft Purview and Azure Information Protection (AIP) to classify, audit, and protect sensitive financial data, ensuring regulatory compliance and secure handling of confidential communications.
- Implemented Customer Key, Customer Lockbox, and Data Encryption Policies (DEP) to enhance data security and compliance, overseeing the seamless encryption of mailbox contents and controlled access during service operations.
- Integrated Microsoft Defender for Office 365 to enhance threat protection, implementing anti-phishing and anti-malware measures tailored to the financial sector.
- Configured Hybrid Modern Authentication (HMA) to enable Exchange Active synchronization and enhance security by enabling seamless access with multi-factor authentication (MFA) without migrating Mailboxes to Exchange Online but managing enabled shadow (cached) mailboxes in the CDN of Microsoft 365
• Enhanced Exchange security by integrating Microsoft Defender, fortifying against cyber threats.
• Managed Exchange migrations and upgrades, ensuring data integrity and minimal downtime.
• Automated Exchange Server Maintenance in applying Security Updates and Cumulative Updates with PowerShell
• Troubleshoot SharePoint and MS Teams related Issues with Exchange
• Implemented Exchange cybersecurity protocols, including anti-spam and malware defenses.
• Served as a technical expert for Exchange in consultation meetings with clients and SDMs.
• Configured and upgraded secure email gateways in Exchange for enhanced communication safety.
• Maintained Exchange data compliance with robust DLP policies.
• Managed Exchange migrations and upgrades, ensuring data integrity and minimal downtime.
• Automated Exchange Server Maintenance in applying Security Updates and Cumulative Updates with PowerShell
• Troubleshoot SharePoint and MS Teams related Issues with Exchange
• Implemented Exchange cybersecurity protocols, including anti-spam and malware defenses.
• Served as a technical expert for Exchange in consultation meetings with clients and SDMs.
• Configured and upgraded secure email gateways in Exchange for enhanced communication safety.
• Maintained Exchange data compliance with robust DLP policies.
- Supervise a team of seven (3) support engineers.
- Plan, design, implement and support Enterprise level Exchange 2010/2013/2016/Exchange Online (co-existence) In addition, Exchange online features, ex. Data Loss Prevention, Exchange Rights management, mobile device management, TEAMs, archiving, eDiscovery hold.
- Accountable for the quality of technical support rendered by Microsoft 365 cloud support engineers to clients.
- Act as a primary escalation point for operational and technical issues in the team.
- Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management.
- Manage critical issues by setting customer expectations, devising, and implementing action plans and professionally communicating with all parties involved.
- Meet with support engineers twice a week, and review what works well and what needs improvement.
- Monitors specific key performance indexes (KPIs) to ensure the proper delivery of the business.
- Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
- Assist with daily and weekly radar sessions providing support requests and reporting details that can help with the analysis of case trends.
- Plan, create content and deliver technical training for support engineers.