26.10.2025 aktualisiert

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Premiumkunde
40 % verfügbar

Management Consultant

Zufikon, Schweiz
Weltweit
M.Sc. Technology Management
Zufikon, Schweiz
Weltweit
M.Sc. Technology Management

Profilanlagen

20240109_CV_Faktorovitch.pdf

Skills

  • Digitale Trasnformation
  • Service Management
  • Service Design
  • Sourcing (u.a., RfI, RfP)
  • Global Business Services
  • Contract Management
  • Transition & Transformation
  • (Agile) Projekt Management / Programm Management
  • Scrum Master / Product Owner
  • ServiceNow
  • Prozessoptimierung und -automatisierung
  • Jira / Confluence
  • IT Security / Governance 

Sprachen

DeutschMutterspracheEnglischverhandlungssicherRussischMuttersprache

Projekthistorie

Provider selection and implementation of SaaS contact center solution

Management Consulting

Versicherungen

>10.000 Mitarbeiter

SME:
  • Agile project management
  • Definition and implementation of collaboration agile processes in Jira
  • Technical input for service provider selection
  • Creation of requirements documents (RFQ)
  • Calculation of business cases
  • Evaluation of service provider based on service design requirements and commercial aspects
  • Control and implementation of the required service processes in the operational organization
  • Responsible for the implementation of internal IT security assessments
  • Definition of internal service agreements and service description
  • Creation and negotiation of internal service agreements
  • Description and control of the integration of operational tools
  • Workshops and provider collaboration for designing the product
  • Managing and leading the RfP process for a global telephony carrier selection
  • Onboarding of several organizational entities

Implementation ServiceNow Technology Portfolio Management

Management Consulting

Banken und Finanzdienstleistungen

1000-5000 Mitarbeiter

Project Lead:
  • Agile project management
  • Regular management reporting
  • Analysis of the existing CMDB
  • Cleanup and adaptation of the CMDB to the new CSDM
  • Optimization of discovery and service mapping
  • Implementation of the Technology Portfolio Management Module

Service Design for Cloud Contact Center Solution

Management Consulting

Versicherungen

>10.000 Mitarbeiter

Co-Product Owner and Service Design SME:
  • Technical input for service provider selection
  • Evaluation of service provider based on service design requirements
  • Control and implementation of the required service processes in the operational organization
  • Responsible for the implementation of internal IT security assessments
  • Development of internal service contracts and service description

Zertifikate

Professional Scrum Master

Scrum.org

2019

Certified System Administrator

servicenow

2019

ITIL 4 Foundation

PeopleCert

2018

COBIT 5 Foundation

APMG International

2014


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