25.06.2025 aktualisiert
100 % verfügbar
Management Consultant | ex-COO | Projektmanager
Berlin, Deutschland
Weltweit
Dipl.-Kfm.Skills
Strategische PlanungOperational ExcellenceWachstumsstrategieReorganisationLeadership CoachingStrategieberaterProzessoptimierungProjekt ManagementSupply Chain ManagementLean
Strategie, Strategieumsetzung, Wachstumsstrategie, Leadership, Digitalisierung, Transformation, PMO, Prozessoptimierung, Lean Management, Operational Excellence, Continuous Improvement, Supply Chain Management, e-Commerce Fulfillment, Customer service operations, Value Building
Sprachen
DeutschMutterspracheEnglischverhandlungssicherFranzösischGrundkenntnisse
Projekthistorie
* P&L responsibility for Germany, Switzerland, United Kingdom and Ireland
* Led the Operations team of over 50 internal and external members
* Defined and executed strategic goals, objectives and key results in close collaboration with
Marketing, Product and IT
* Drove initiatives on customer and provider retention, new customer and provider acquisition
and operational efficiency on country-level
* Coordinated Operations processes globally to ensure consistent execution and continuous
improvement
* Led the Operations team of over 50 internal and external members
* Defined and executed strategic goals, objectives and key results in close collaboration with
Marketing, Product and IT
* Drove initiatives on customer and provider retention, new customer and provider acquisition
and operational efficiency on country-level
* Coordinated Operations processes globally to ensure consistent execution and continuous
improvement
* Led a team of three project managers and reported to COO
* Managed company and operations programs and projects in support of the 20-30% p.a. revenue
growth and 95% retention rate of zooplus
* Strategy: Led the definition and drove the execution of the zooplus operations strategy
with the COO
* Operational excellence: Definition of KPI system, fulfillment network expansion,
operations cost reduction by 10%, inventory reduction by 15%, customer delivery time
improvement
* Organizational development: Implemented OKR framework for goal-oriented collaboration to
maximize operations team motivation and performance
* Managed company and operations programs and projects in support of the 20-30% p.a. revenue
growth and 95% retention rate of zooplus
* Strategy: Led the definition and drove the execution of the zooplus operations strategy
with the COO
* Operational excellence: Definition of KPI system, fulfillment network expansion,
operations cost reduction by 10%, inventory reduction by 15%, customer delivery time
improvement
* Organizational development: Implemented OKR framework for goal-oriented collaboration to
maximize operations team motivation and performance