06.05.2025 aktualisiert
Premiumkunde
100 % verfügbarSenior Consultant | Customer Journey & Process Expert
Lingen, Deutschland
Weltweit
Kommunikations- und MarketingmanagementSkills
BeratungManagementberatungInnovationMarTechCustomer JourneyAtlassian JIRA / Service Desk / ConfluenceAutomobilbranche VersicherungenProjektmanagementStakeholdermanagementProzessberatungStrategieberatungCustomer InsightsBusiness AnalyseWorkfrontMS Powerpoint
About Me
As an experienced strategy consultant, I bring a strong opinion and hands-on mentality to every project. With many years of experience in customer journey, end-to-end processes, web, and MarTech, I have developed a holistic view from strategy to implementation. My focus is on creating comprehensive solutions that are both strategically sound and practically implementable.
In my previous projects, I have achieved numerous successes, including optimizing complex E2E processes, implementing innovative MarTech solutions, and improving the customer journey for various companies. These successes are the result of my ability to translate strategic visions into concrete, actionable measures while always keeping my clients' needs in mind.
My empathetic nature allows me to deeply understand my clients' challenges and develop tailored strategies that provide real value. I am convinced that successful consulting is based not only on expertise but also on a strong understanding of the human side of business.
Exemplary Key Topics:
Job Roles and requirements are divers these days. Maybe you are currently looking for one of these roles for your project:
BMW GROUP, SIGNAL IDUNA AG, EVONIK INDUSTRIES AG, COMMERZBANK, DECATHLON, BORUSSIA DORTMUND, SERVICEPLAN GROUP, BERYLLS MAD MEDIA, etc.
Please note the additional detailed CV attached to my profile.
I'm happy to connect and discuss any opportunities.
Best,
Marvin Brockmann
As an experienced strategy consultant, I bring a strong opinion and hands-on mentality to every project. With many years of experience in customer journey, end-to-end processes, web, and MarTech, I have developed a holistic view from strategy to implementation. My focus is on creating comprehensive solutions that are both strategically sound and practically implementable.
In my previous projects, I have achieved numerous successes, including optimizing complex E2E processes, implementing innovative MarTech solutions, and improving the customer journey for various companies. These successes are the result of my ability to translate strategic visions into concrete, actionable measures while always keeping my clients' needs in mind.
My empathetic nature allows me to deeply understand my clients' challenges and develop tailored strategies that provide real value. I am convinced that successful consulting is based not only on expertise but also on a strong understanding of the human side of business.
Exemplary Key Topics:
- Handling international projects (Project Management)
- Customer Journey Frameworks & Implementation
- Development & implementation of end-to-end processes (E2E) incl. tooling solutions (esp. Adobe Workfront)
- Multi-stakeholder-management along (inter)national corporate structures
- Deep understanding of industry sectors, e.g. Premium OEM, Automotive Retail, Insurance, Chemical Industry, Digital Economy, Brand & Communications Consulting
Job Roles and requirements are divers these days. Maybe you are currently looking for one of these roles for your project:
- Project Manager, PMO
- Business Analyst
- Marketing and Brand Consultant
- Process Consultant
- Digitalization Manager
- Requirements Consultant
BMW GROUP, SIGNAL IDUNA AG, EVONIK INDUSTRIES AG, COMMERZBANK, DECATHLON, BORUSSIA DORTMUND, SERVICEPLAN GROUP, BERYLLS MAD MEDIA, etc.
Please note the additional detailed CV attached to my profile.
I'm happy to connect and discuss any opportunities.
Best,
Marvin Brockmann
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
Key tasks
- General (agile) Project Management
- Business Requirements-Engineering
- Process Analysis (Fit-Gap)
- Target-Process Design & BPMN-Documentation
- Project-owner-role
- Agile project steering
- Proaktive Stakeholder Management
- Milestone tracking, dependency identification
- Planning & conducting agile workshops (facilitator-role)
Assess & optimize central website in terms of customer experience (pre-configuration, organization,
collaboration between departments & service providers, tool implementation.
collaboration between departments & service providers, tool implementation.
Disruption of existing personas by developing a completely new persona framework for the insurance provider under consideration of multiple qualitative and quantitative data sources.