Experienced program/project management, service management, SW development management professional

Fluent English, French, Romanian, Basic German, Mother tongue: Hungarian
ITIL Practitioner level (Foundations exam)
Customer Service Management with ITIL processes (8+ years)
Customer facing, customer satisfaction, customer retention experience (15+ years)
Managing Service Transitions, SLAs, Service Continuity (10+ years)
KPI planning and reporting (10+ years)
Contract Governance for Support Services and for Managed Services (10+ years)
Providing managed Services (5+ years)
Financial. P&L and Resource Planning and Management experience (10+ years)
Business Continuity Management experience (10+ years)
Managing vendors, partners, subcontractors (10+ years)
Team building – team working (10+ years)
Organizational development, Performance assessment & management(10+ years)
Experience in working at very demanding, customers like financial institutions, governmental institutions (10+ years).
Working in international/multicultural environment, matrix structures (20+ years)
Managing complex projects: implementation, integration, App/SW development (5+ yrs)
Managing SW development projects: SDLC, Waterfall, Agile/Scrum (10+ years)
Managing large local, international and outsourced teams (5+ years)
Scrum SFC (Scrum Fundamentals Certified)
PMP accredited training
Project Risk management experience (10+ years)
Leading, coaching and mentoring junior project managers, staff members V
Implement and operate ISO 9001, ISO 20000 and ISO 27001 processes/systems (5 yrs)
Advanced MS office user: Word, Excel, PowerPoint, Project, Visio
Good public speaking and presentation skills (English and Hungarian)
Working with HR in recruitment
Driving license Cat. B