Experienced Customer Service Professional with Maritime Background

Optimized operations, provided team leadership, strengthened client relationships, improved process efficiency, and delivered technical guidance on diesel engine systems.

Handled customer complaints and inquiries, processed refunds and payments, promoted products and services, provided information about claims and regulations, and managed service orders.

Commanded and navigated ships, utilized navigational instruments, guided vessels through hazardous waterways, supervised cargo operations, and maintained ship logs and navigation systems.