Mirchev

ITSM/ITIL implementation, Operations setup and management, Leading Transformation programs, T&T Projects, SW development, Pre-Sales, IT Service Management process and tools integration, Service Delivery Management, People management, KPI, SLA, SLO integration and management, Financial/Cost and Budget management, Vendor/3rd party management, Stakeholder negotiation – C -level, Account Management; Reporting etc.
People Management – Global Service Desk, Process Managers, Service Delivery Management, Portfolio Management, Team management, Escalation management,  Technical Account Management, ITIL Process ownership.
ITSM Tools - Service Now, Jira, Remedy, SysAid, HPSM etc.
Communication C-level; Major Problem /Incident management:, Crisis management, IT Project Management - PMI, Agile,IPMA, 
Vendor Management - SIAM, SLA/SLO, KPI, KPE reporting, 
Release management  - CI/CD pipeline
Product/Service on-boarding.