Consultant - interface IT (networks, DBMS, SAP, IT security), economics, pharmaceutical production

Year of birth                      1968
IT-experience since          1991
Nationality                         German
Available from                   January 1st, 2026 at 100%, local employment 100% available
Resume generated on      September 23rd, 2003
Resume changed last on  July 10th, 2025
hourly rate                         150 € for Germ.any (NEG), in other countries higher rates (NEG)


Professional main focus:
 

• Consultant at the interface IT (networks, DBMS, SAP, IT security), economics, chemical / pharmaceutical production, quality assurance
• Project management, architecture consulting and audit for global IT-infrastructure projects
• Steering of service providers
• Data center moves
• Data center consolidation
• Organization, coordination, Service Management (Release Management, Change Management, etc.)

Education:
 

• Abitur (Great Britain: ~ A-Level, USA: ~ prep school)
• Apprenticeship as industrial trader
• Studies of economics with main focus on business informatics
  
  final exams in ' SAP R/3 ', ' software development and maintenance ',
  ' databases '
  
  degree: Dipl.-Betr. (FH)

Work site:

Germany: complete

[EUROPE - EUROPEAN UNION MEMBER STATES]

complete in: [MIDDLE AND NEAR EAST] [INDIAN SUBCONTINENT] [SOUTH-EAST ASIA] [EAST ASIA] [OCEANIA] [AUSTRALIA]

Norway, Great Britain, Switzerland

Egypt, Andorra, Bahamas, Bermudas, Cayman islands, Iceland, lesser Antilles (Antigua, Barbuda, Barbados, Dominica, Grenada, Guadeloupe, Virgin islands (GB), Virgin islands (US), Martinique, Montserrat, St. Kitts and Nevis, St. Lucia, etc.), Liechtenstein, Mauritius, Monaco, Réunion, Panama, San Marino, Seychelles, Vatican city

No onsite work in crisis areas, USA, middle and south America, unless previously stated.


Foreign languages:

German: native language
English: full professional proficiency
French: fluent


Hardware:

PC: PC-desktop-systems, servers
 

• Broad knowledge of different hardware standards, but not a specialist for a certain product
• Broad OT (Operational Technology) knowledge: PLC-PC-connection, process visualisation, measuring instruments (incl. interfaces, communication, etc.), sensors, etc.

Products/Standards/Experience:

SAP R/3 MM, SD, BC

Windows Server since NT Server 4.0 (administration)

All possible Microsoft client software since Windows 3.0; Microsoft Office (all versions) including Microsoft Project, Microsoft Visio

Red Hat Linux 7.2 – 9.B; Red Hat Enterprise Linux since version 4

Red Hat certificates RH033 and RH131

VMWare all versions (including ESXi)

Citrix since Metaframe XP

Microsoft SQL Server since version 7.0 (administration); (T) SQL

Oracle since version 7

Networking techniques: hardware [cabling, router, switches (Cisco, etc.), hubs, etc.] and all associated protocols [TCP/IP, http, UDP, IGP (RIP, OSPF), EGP, etc.], OSI-model

IT-Security: architectures (PKI, etc.), protocols (Kerberos, IPSec, https, SSH, etc.), digital signatures, encryption (RSA, DSA, etc.) incl. related software (PGP, etc.), certificates, hardware and software firewalls (Cisco, VMWare NSX gateway firewall, etc.), virus protection software, Cisco ISE, etc.

Active Directory, Scripting (Powershell, etc.)

DMS (Document Management System)

Project management and steering of service providers, project planning (technical, time, costs, people), budget planning, budget control, Scrum

Writing of requirements specifications (professional and technical)

Interims management

Audit: FDA (Food and Drug Administration) audit, supplier audit, customer audit, contact person for auditors, PCI (Payment Card Industry) audit, SOX (Sarbanes-Oxley Act) audit

Service Management (Change Management, Release Management, etc.)

Service Level Agreements (SLAs), Operational Level Agreements (OLAs)

ISO 900x, IEC 62443, ISO / IEC 27000, ISO / IEC 27001, KRITIS, NIST, NIST2, Zero Trust

ITIL V3 Foundation (10/2010)

Prince 2 Foundation (10/2007)

Prince 2 Practioner (06/2017)



As I am working mainly in regulated environments another 100+ mandatory company internal trainings in project management, IT governance, IT compliance, IT technology, etc. can be added for the last 10 years.



Always:

Further vocational training in CentOS / Red Hat Enterprise Linux, Ubuntu and Windows Server: administration in a heterogeneous environment (including various Windows clients); Oracle; test on VMWare, Hyper-V and on bare metal; penetration testing, IT forensic




Projects:



Since 06/2025 Foundation, Project lead


06/2023 - 12/2023 Pharmaceutical industry

Project lead

Relocation of a network distribution cabinet in a pharmaceutical production environment
 

• Analysis of the switch and cable infrastructure of a complete building (408 cables) incl. the connections with the existing production infrastructure (Machines, measuring instruments, laboratory equipment, sensors, etc.; which cable belongs to which component, etc.) and the communication between these components (Switches: IPs, VLANs, Truncs, etc.; Servers: functions, services, etc.)
• Local Hyper-V Infrastructure and global IT infrastructure components
• Detailed technical documentation of all connections and communication relationships together with IT, OT, network service provider, etc.
• Move strategy
• Writing of the qualification documents together with IT, OT and QA
• Planning:
  
  Building of the new network distribution cabinet (therefor: steering of external service providers)
  Setup of the network distribution cabinet
  Switch infrastructure (Design, configuration, etc.)
  Rack design (Switches, patch panels, patch boxes, other IT infrastructure, etc.)

Qualification
Move processes
Alignment with maintenance planning, EHS, etc.
Staffing
Project plan
etc.
 

• Setup of the network distribution cabinet including racking and stacking (therefor: steering of external and internal service providers)
• Move of the network distribution cabinet: Coordination of the electro service provider; Controlling (cable move and installation, cable measurement, cable patching, cable release, qualification; troubleshooting, etc.)
• Reporting
• Etc.

System environment: Pharmaceutical production and laboratory environment; Cisco Switches 9300; Windows Server 2019 Hyper V with approximately 100 virtualized systems: LIMS (Laboratory Information and Management System), EMS (Environment Management System), BMS (Building Management System); PLCs, etc.; global data center consolidation; OT


08/2022 – 05/2023 Family



09/2020 – 07/2022 Pharmaceutical industry

Global LIMS IT architect
 

• Responsible for the complete technical (re)design of the Labware LIMS IT infrastructure of the SBX, DEV, QAS, PRD instance; project steps:
  
  1. Analysis and stabilization
  2. Redesign and implementation
  3. Global rollout
   
• Support of IT QA related topics (writing of IQs, OQs, PQs, SOPs, review of IQ reports, etc.)
• Creation of IT documentation (configuration baseline) incl. creation of firewall rules
• Change Management
• Cutover planning
• Responsible for the reinstallation of all LIMS instances done by the LIMS administrators
• 3rd level LIMS IT infrastructure support
• Steering of service providers (data center, operating system, Citrix, database)

System environment: Global pharmaceutical production and laboratory environment, Windows Server 2012 – 2019, Microsoft Azure, Citrix 7.15, 7.1912 LTS, SQL Server 2016 and 2019, Labware LIMS 7.02, Empower 3 FR4; data center moves; firewalls; OT



05/2020 – 08/2020 Family



09/2019 – 04/2020 Pharmaceutical industry

Concept study and IT infrastructure consulting within a pharmaceutical research environment
 

• Concept study for the development of new methods / procedures in pharmaceutical research
• Data modelling
• Evaluation of the system environment
• Project management incl. taking over of particular project lead tasks in close cooperation with the internal project lead
• Support of the setup of a project team consisting of internal managers

System environment: research infrastructure of the company, steering of service providers, machine learning; OT



05/2019 – 08/2019 Family



07/2018 - 04/2019 Insurance company

Project lead for international IT projects
 

• Implementation of the new global network standard in 30+ countries in all geographical regions worldwide
• Disaster recovery planning in 30+ countries in all geographical regions worldwide

 
System environment: Cisco infrastructure, heterogeneous IT infrastructure, global data center consolidation, data center moves, steering of service providers



01/2018 – 04/2018 Insurance company

Service Management for the European backup infrastructure of the company
 

• Project lead for several projects, e.g. data center moves of internal customers to the new data centers incl. built up of new infrastructure; from analysis to implementation
• Audit: Preparation and post-processing
• Change Management, Problem Management, Incident Management (CPI Management)
• Product lifecycle management (PLM)

System environment: IBM server infrastructure, Windows Server 2012 and 2014; Commvault versions 9, 10 and 11; global data center consolidation, data center moves, steering of service providers, Service Transition, Service Design



08/2017 - 12/2017 Pharmaceutical industry, Austria

Service Management in a pharmaceutical production environment

 

• Responsible for the performance of all hosting services in Austria
• SPOC for all hosting issues
• Local process manager for service management processes: Incident management, problem management, change management, configuration management, asset management, etc.
• Securing of the introduction / modification of IT infrastructure in a planned, controlled and timely coordinated order
• Coordination of local deliveries and adherence to quality compliance and security standards
• Independent control of suppliers
• Control and steering of technical requests, issues and incidents
• Steering of escalations with the correct support groups within TIS and the suppliers
• Steering of communication
• Securing of the application of IT infrastructure standards, global policies and guidelines
• Follow-up of the migration of local infrastructure and services into the global infrastructure operated by TIS
• Maintenance of the infrastructure inventory and follow-up of required changes in local and global tools
• Proposal for continuous improvement measures
• Coordination of root cause analyses
• Support of audits (preparation, participation and post processing)
• Steering of local infrastructure projects and securing of the implementation of global TIS initiatives (e.g. ramp-up of the ATSC data center)
   

System environment: Regulated pharmaceutical production environment, qualified network, Cisco, etc. hardware (3650 and 2960 switches, 5508 WLCs, etc.), IBM server infrastructure, Windows server 2008 and 2012, Citrix, building control system, CAD, research laboratories, etc.; data center consolidation; data center moves; Service Transition; OT




03/2016 - 06/2017 Pharmaceutical and chemical industry

Coordination of 2 network projects
 

• Implementation of the global Merck LAN-standard: Exchange of network hardware in 400+ buildings in 1000+ network distribution cabinets, replacement of copper and fibre optic cabling, etc.)
• Implementation of the global Merck WLAN-standard: Installation of WLAN in 113 selected buildings
• Amount: 1600+ access points and several hundred switches
• Project Management (Rollout including cutover)
• Change Management
• Asset Management including warehouse
• Resource planning and coordination of local IT staff for migration
• Preparation and configuration of HW
• Update of configuration templates
• Update of network design
• Documentation (SOPs, WKIs, etc.), qualification

System environment: Regulated environment, qualified network, Cisco hardware (Switches 3560, 45xx, 65xx, 3650, 2960, WLCs 5508, 5520, Access Points 1xxx -26xx, 2702, 2802), HP hardware, CA Spectrum 9.4.4.0.40, Dicos PAM (Port Access Manager), FNT Command 9.6.0, MS Project, Mango (Documentum); Service Transition; OT




10/2015 - 01/2016 Pharmaceutical and chemical industry

Infrastructure Consulting - Perform a study for research labs in Germany and Asia (China, Taiwan, South Korea, Japan)
 

• Identification of current lab devices and collection of detailed information about their technical specification and usage
• Analysis of existing processes and used lab instruments.
• Analysis of system interdependencies
• Collection, consolidation and prioritization of detailed user and data security requirements, and business critical success factors.
• Security analysis incl. identification of potential vulnerabilities and risks with targeted solution
• Creation of the network design
• Prioritization of implementation steps, based on technical and business need
• Creation of detailed action plan per lab and device
• Definition of a process for introduction of further devices or decommission of old devices.
• Definition of resources, timelines, costs and tasks needed for implementation and related activities.

System environment: Windows Server 2008 / 2012; VMWare (Virtual center 5.5, ESXi 5.5, VSphere Enterprise 5); Citrix; NetApp; OT







05/2015 - 08/2015 Software development company

Pre-contractual project management for a software development company specialized on software for law firms
 

• Aim: Signature of contract with one of the leading law firms in Germany; for this: coordination and creation of all contract relevant parts as follows and leading workshops with the customer
• Professional coordination of 20 rough concepts and detailed concepts for customer specific individual developments, migration procedures, consolidation procedures and interfaces
• Definition of the project organization
• Development of a binding project plan
• Finance, Service Management, etc.

System environment: Windows Server 2008 / 2012, Microsoft SQL Server 2008 / 2012; VMWare (Virtual center 5.5, ESXi 5.5, VSphere Enterprise 5); Citrix; standard software for law firm management; DMS; archives; Scrum




04/2014 – 02/2015 Finance / money transfers

Steering of a team of 30+ offshore software developers and architects in India for the support and enhancement of applications of a payment solutions provider; project management
 

• Environment: Network for the connection of about 1.000.000 payment terminals, the card issuers, acquirers, other financial institutions, etc. incl. 20+ applications for the transmission and analysis of data
• Service Strategy, Service Design, Service Transition: Change Management, Release Management , Deployment Management, etc.
• Service Operation (Incident Management, etc.)
• Negotiation of support and development tasks between customer IT and the Indian team
• Process analysis and process improvement
• Quality assurance: steering of quality gates (design review, development review, etc.)
• Data center moves of the applications
• SEPA projects
• Preparation of SOX audits and PCI (Payment Card Industry) audits

System environment: Windows Server 2003 / 2008 / 2012, Microsoft SQL Server 2005 / 2008 / 2012; Windows XP and Windows 7 Clients; Data Warehouse; various legacy Microsoft software; data center consolidation; data center moves; Service Transition




06/2013 - 11/2013 Pharmaceutical industry

Preparation of an FDA audit for a pharmaceutical production site
 

• Virtualized IT environment for the validated production systems; environment contains: MES (Management Execution System), building control, high rack storage, LIMS (Laboratory information and management system), Chromeleon, automatic transport system 
• Creation of audit reliable documentation for the IT environment and for new introduced IT services in accordance with local and global standard operating procedures
• Review and creation local standard operation procedure documents with IT involvement to fulfill local quality assurance demands / requirements
• Verification of the qualification status
• Responsible onsite contact for audit related questions by external suppliers, customers, regulatory administration (FDA) and health authorities
• Support of project related corrections and optimizations in the IT environment
• Manage locally provided services and service providers

 
System environment: Windows Server 2003 /2008, Oracle 10gr2 and 11gr2,  Microsoft SQL Server 2005 and 2008, HP Blade Server 460/465, HP EVA, SAN, High availability solutions, disaster recovery, VMWare (Virtual center 5, ESXi 4.1, VSphere Enterprise 4.1), Citrix Presentation Server 4.5; OT



01/2013 - 03/2013 Pharmaceutical industry, Switzerland

Project Analyst for data center consolidation in Switzerland

accountable for

Engineering of application migration solutions:
 

• Verifies and documents As-Is Components with support from Application Owners or Service Delivery Managers
• Defines Move Approach per Component based on Solution Architect inputs
• Defines To-Be Components with support from Solution Architects
• Documents Special Requirements with support from Solution Architects
• Reviews and fixes move dates based on availability/constrains of Applications Owners and Vendor Delivery Teams
• Creates Application Move Map (AMM) and obtains necessary sign-offs
• Creates Application Move Specification List and Technical Specification List with support from Solution Architects
• Define Application Cutover Plans (ACPs) and obtains necessary sign-offs

Delivering of successful application migrations as per project Master Plan:

• Manage Application Analyst resources allocated to migration activities
• Reviews and approves Application Move Maps (AMMs)
• Reviews and completes Detailed Migration Plans
• Reviews and approves Application Cutover Plans (ACPs)
• Aligns with other Migration Leads and Vendor Delivery Teams the move day activities
• Tracks and manages ACPs along with Vendor MoD (Manager on Duty) during cutover days
• Ensures and facilitates business testing
• Ensures timely sign-off of “Formal Acceptance” documents
• Identify, escalate and manage resolution of migration risks and issues

System environment: Unix (AIX, Solaris), Linux (Red Hat EL 5), Windows Server 2003 / 2008, Oracle 10gr2 and 11gr2,  Microsoft SQL Server 2008, Oracle Weblogic 10.3, IBM Hardware, SAN, high availability solutions, disaster recovery, global data center consolidation, data center moves; transition; OT




03/2012 - 12/2012 Energy

Project lead for data center moves of archiving infrastructure, archive migration from IXOS to SAPERION

Phase 1:

 

• Data center moves of IXOS archiving infrastructure into the company’s internal high security data centers
• Vital systems

Phase 2:

 

• Archive migration from IXOS to SAPERION of all vital archiving systems
• Steering of the project team, migration activities, cost planning, capacity planning, organization
• Analysis and collection of details
• Review of the migration target environment with the project team and the archive service provider
• Verification of the migration variants and detailed planning of the required migration steps
• Writing of requirement specifications for missing software functions of the SAPERION archiving software
• Coordination and development of a companywide software development process together with SAPERION
• Mapping of the planning at the outsourcing contract and other arrangements
• Writing of project plans
• Planning and implementation of cost reduction programs
• Creation of concepts for risk and quality management for the move and migration of the applications; development of migration strategies for the move of the applications during the maintenance windows together with the system owners
• Coordination and monitoring of the migration activities
• Adjustments of the results with the stake holders (e.g. divisional IT leads, program and project leads, account managers)
• Regular status reporting of the migration packages

System environment: Windows Server 2003 / 2008, Suse Linux 11, Oracle 10gr2 and 11gr2, Microsoft SQL Server 2005 / 2008, SAN, SAP, DMS, Change Management, global data center consolidation, data center moves, steering of service providers; Service Transition; OT


01/2011 - 03/2012 Energy
Sub project lead for decentral data center transformation

• Migration of about 220 servers incl. related applications into operation of the service provider (4 subproject leaders)
• Responsible for 23 transformation projects at several sites in Germany
• Business critical systems
• Analysis and collection of details
• Review of the migration target environment with the project team of the service provider
• Verification of the migration variants and detailed planning of the required migration steps
• Mapping of the planning at the outsourcing contract and other arrangements
• Capacity planning, organization and steering of selected resources, migration (doing), cost planning
• Planning and implementation of cost reduction programs
• Architecture consulting
• Creation of concepts for risk and quality management for the move and migration of the applications; development of migration strategies for the move of the applications during the maintenance windows together with the system owners
• Coordination and monitoring of the migration activities
• Technical support of (re)installations
• Adjustments of the results with the stake holders (e.g. divisional IT leads, program and project leads, account managers)
• Regular status reporting of the migration packages

System environment: Windows Server 2003 / 2008, Suse Linux 11, Oracle 10gr2 and 11gr2,  Microsoft SQL Server 2005 / 2008, SAN, Microsoft Project Server 2007, Change Management, global data center consolidation, data center moves, steering of service providers; Service Transition; OT


08/2010 – 02/2011 Pharmaceutical industry, Switzerland

Service Delivery Management in the area of 'pharma development and pharma approval’ (regulatory affairs) and 'clinical studies'
 

• Single point of contact for the Infrastructure Service Manager (ISM) and the Global Head of Enterprise Infrastructure Services for all requests for infrastructure services
• Provide technical advice and translate business requirements into infrastructure solutions
• Service Strategy, Service Design, Service Transition (Change Management, Deployment Management)
• Serve as point of escalation from ISM for issues not resolved by normal channels. Responsible for resolution of service issues not resolved by normal channels
• Ensure that all infrastructure services are delivered in accordance with agreed SLAs and agreed upon project plans. With Service Managers, pro-actively manage, review and monitor performance against the SLA
• Consolidated reporting of service performance to the ISM and IT Infrastructure for Novartis
• Identify continuous improvement opportunities in cost reduction and performance of all existing IT services within the portfolio
• Negotiate with infrastructure Service groups the allocation of infrastructure resources assigned to business projects
• Negotiates and approves key OLAs within the Infrastructure organization as appropriate. Negotiate and approve SLAs
• Provide input into the infrastructure planning and budget processes
• Development of new services

System environment: Unix (AIX, Solaris), Linux (Red Hat EL 5), Windows Server 2003 / 2008, Oracle 10gr2 and 11gr2, Microsoft SQL Server 2008, Oracle Weblogic 10.3, IBM Hardware, SAN, high availability solutions, disaster recovery, global data center consolidation, data center moves, software development, Scrum; Service Transition; OT




04/2010 – 05/2010 Pharmaceutical industry, Switzerland

Development of global security processes in an outsourced server environment
 

• Development of a concept for security health check and the interface to patch management (incl. review of parameters, reporting, etc.)
• Etc.
• ~ 7.000 Servers worldwide with TSCM (Tivoli security compliance manager) clients

System environment: Unix (HP-UX, AIX, Solaris), Linux (Red Hat Enterprise Linux, Suse Linux Enterprise), Windows Server 2000 / 2003, Tivoli Security Compliance Manager 4 and 5, data centers; OT




10/2009 Logistics

Development of security concept for a data center / server rooms, etc.
 

• Development of a concept for a security system of a data center / server rooms: actual-value-survey, professional and technical target-value, target/actual-analyses for hardware, software and processes; 5 server rooms with about 500 servers
• Development of a concept for the related incident management
• Writing of the requirements specifications for the implementation of the processes in the ticketing system

System environment: BSI IT base security, T90-security rooms, OTRS; OT


11/2008 – 08/2009 Pharmaceutical industry, Switzerland

Service Management, project lead - global service desk integration for offshore business process outsourcing (BPO) partners
 

• Development of services: integration and improvement concepts for service desks in the area of offshore BPO
• Development and implementation of worldwide standardized service desk processes (incl. related hardware and software)

• Service Strategy, Service Design, Service Transition: Change Management, Release Management, Deployment Management (rollout), etc.
• Service Operation

• Management / coordination of global teams (ca. 50 persons), incl. staffing
• Project planning (time, costs and staff)
• Writing of process documentation, training material, SOW's, SLA's and SOP's
• Project reporting to global instances (account manager)
• Direct collaboration with offshore BPO partners for financial processes, SAP support, SAP production, software development and the service desk provider
• Offshore BPO partners in China, India, Romania and Mexico, service desk provider in the USA

System environment: Windows Server 2003, Citrix Presentation Server 4.5, VMWare VDI, Microsoft Project 2007, steering of service providers, data centers, ITIL; Service Transition; OT




01/2008 – 11/2008: Chemical industry

SAP-test and SAP-quality assurance, SAP-support

• Test in the environment of SAP master data (material, customers, suppliers, etc.), 
• BW, SLO, Security (Change of user-IDs and passwords, etc.), etc.
• Architecture: central master data distribution system and about 100 SAP-instances worldwide
• Test of functionality, methods, distribution, workflow, etc.
• Work in various sub projects
• Elaboration and writing of the requirements specifications (professional target-value)
• International 2nd level SAP-Support
• Close collaboration with the software development 
• Work on incidents, Change requests, PADs, CONFs and OSS

System environment: SAP R/3 4.7 and newer, several areas (Basis, MM, SD, BW, etc.); various customer specific ABAP developments, GSKC, CA Unicenter, ITIL, change requests, Mantis Bugtracker; OT




05/2007 – 11/2007 Telecommunication industry

Service Management
 

• Creation of offers for IT-services for a new IT infrastructure for the shifting of about 50.000 users to another company (> 1.000.000 EUR)
• Quality assurance of offers
• Steering of projects
• Creation of OLAs and SLAs
• Coaching of a junior project leader of a security project (group wide malicious code filtering of the network traffic with Bluecoat AV-boxes); preparation of time-, cost- and resource planning; definition of test users for the friendly user tests, coordination of tests

System environment: Microsoft Server 2003 Terminal Server, Citrix, Microsoft Project 2007, steering of service providers, ITIL; Service Transition



02/2007 - 04/2007 Supplier for the automotive industry

Preparation and planning of a worldwide client software rollout
 

• Creation of a worldwide hardware and software inventory
• Automated collection, filtering, import in a DBMS and analysis of system information (writing of Powershell-scripts, cmd-scripts, SQL scripts, etc.)
• Checking of hardware and software compatibility
• Planning of rollout steps, etc. (technic, time, costs, etc.)
• Collaboration with the server and the client support

System environment: Novell Netware 6.5 with Windows 2000 / XP clients (Novell Clients 4.8 - 4.91); Powershell, Access 2003, SQL; OT




10/2006 – 01/2007 Software development company

Test and quality assurance of security software
 

• Enterprise-version of an encryption software
• Test of the software on the client and server side (policies, registry, performance, functionality, authentication, etc); analysis and documentation of errors
• Hardware tests
• Development, modification and configuration of test procedures
• Close collaboration with the hardware dependent software development in Germany and foreign countries

System environment: Windows Server 2003, Windows XP-Professional, Microsoft SQL Server 2000, VM-Ware and real systems





04/2006 – 08/2006 Bank

Changes, 2nd / 3rd level support Citrix Metaframe XP, test
 

• Implementation of changes in the production environment
• Rebuilding of Citrix-farms (production and test environment)
• Resolving tickets, troubleshooting; data center operation
• Test incl. modification / development of test procedures (Early Morning Check, Disaster Recovery)
• Environment: the worldwide biggest Citrix-environment (here: the European Citrix infrastructure); actual size: ~ 800 Citrix member servers, ~ 400 services servers (e.g. print servers, FINCA-Servers), 22.000 user
• 7*24 Support

System environment: Citrix Metaframe XP 1.0 FR3, Windows Server 2000 / 2003, SAN, IBM-hardware (x-Series 3xx-Server), remote administration, SLAs, Remedy, ITIL, data centers



03/2006 Retail trade

Cabling rollout
 

• Rebuilding and new cabling of 19” racks in network distribution cabinets
• Troubleshooting and test of network components
• Drawing up an inventory and documentation of network components

09/2005 – 12/2005 Telecommunication industry

Project lead Germany for a PC-rollout at several sites (part of a European rollout)

• PC rollout of 1300 PCs in a homogenous hardware environment   and a heterogeneous software environment
• Fully responsible for time, costs and technical realisation
• Analysis and creation / modification of business processes
• Control of contract fulfilment
• Interface between external service providers, corporate governance and the French international project lead

System environment: HP hardware, Windows XP, Windows Server 2000, Red Hat Enterprise Linux 4 ES, SLAs, steering of service providers, ITIL; OT




05/2005 – 08/2005 Consulting enterprise

German, French and English 2nd level support for an outsourcing customer in the chemical industry (about 100 servers and 1000 users, whereas 500 are Citrix Users)
 

• Troubleshooting of software and hardware problems, network problems, etc.

System environment: Windows Server 2003, Citrix Metaframe XP 1.0 FR 3, Microsoft Windows XP, Microsoft Office 2003, SAP R/3 Release 4.6 b, SAN, file cluster, Peregrine Service Center, Service Level Agreements (SLAs), change requests, ITIL




04/2005 Wholesale trade (logistic centres), north and south of France

Linux server rollout
 

• Installation of servers in 19" server cabinets, cabling
• Test of hard- and software packages; troubleshooting of hard- and software problems;
• Test of the network; troubleshooting of network problems

System environment: SUSE Linux Enterprise Server 9; Dell Poweredge 2600 servers; OT




03/2005 Insurance company

Notebook-rollout
 

• Installation of hardware and software packages
• Test and troubleshooting of defective software packages
• Backups
• Configuration of the network (Windows XP as client under Windows Server 2003)
• User training
• General support

System environment: Windows Server 2003, Windows XP, Tivoli Storage Manager, Lotus Notes 6.5, Office 2003




02/2005 Chemical industry

Notebook-rollout
 

• Installation of hardware and software packages
• Test and troubleshooting of defective software packages
• Configuration of the network (Windows XP as client under Windows Server 2000)
• General support

System environment: Windows Server 2000, Windows XP, Lotus Notes 6.5




09/2004 – 10/2004 Telecommunication industry

Network administration in a production environment
 

• Administration of Windows NT 4.0 Server and Windows Server 2000 (15 servers and 500 clients), 1st -, 2nd – and 3rd- level-support
• Preparation of the rebuilding of the plant’s network infrastructure (transition from FDDI to Gigabit Ethernet)
• Network documentation
• Troubleshooting of the network infrastructure (measuring of cables with a Fluke 400, etc.)
• Software distribution (Peacy)
• General support

System environment: Windows NT 4.0 Server, Windows Server 2000 (Advanced), Lotus Notes, QICAT, Peacy, helpdesk system OTRS, Cisco switches, Primergy servers, Veritas Backup Systems; OT




08/2004 Health Insurance company

Callcenter-rollout
 

• Building up a call centre
• Installation of hardware and software packages
• Network configurations

System environment: Windows Server 2000, Windows 2000 Professional, NetInstall




05/2004 – 07/2004 Chemical industry

Support of a worldwide Windows XP-Rollout (ca. 15.000 PCs)
 

• Installation of hardware and software packages
• Test and troubleshooting of defective software packages
• Configuration of the network (Windows XP as client under Windows Server 2000)
• Coordination of the centralised hardware delivery and returns of all sites worldwide

System environment: Windows NT 4.0 (environment to be replaced), Windows XP, Windows Server 2000; OT




06/2003-07/2003: Media industry

Troubleshooting of a CTI environment in an outbound call centre
 

• Analysis of synchronisation problems in the PBX-infrastructure (incl. WAN area) after lightning strike; elaboration of solution concepts
• Troubleshooting and optimisation of the DBMS installation (Dialler DBs, etc.) and the network infrastructure: Cleansing of the dialler data, optimisation of the backup procedure (Veritas backup system), planning of new cablings
• Reduction of faults in the MIS' and Data Warehouse's source systems data by defining new filtering rules
• Optimisation of the workflow for the delivery of the daily dialler data and the data for the reporting of the call centre statistics created by the Avaya Supervisor
• Configuration of the Avaya-environment: establishing of new ACD by programming new vectors in the Definity ECS (Enterprise Communication Server)

System environment: Lucent-PBX (Definity G3R) with Avaya-environment (Definity ECS, Definity Site Administration, Avaya Supervisor, etc.), running under Windows Server 2000 and Oracle 8.1.6, connected with various MIS and a Data Warehouse on an AS/400




10/2002-05/2003: University of Freiburg, faculty of informatics

Further vocational training in 'IT-Security' and 'Internet databases'




05/2002-08/2002 Specialised plant construction and engineering (supplier for the automotive industry)

Various network projects:
 

• Change of IP-addresses from class C to Class A (concept, planning and realisation), configuration of a software router
• Planning of a new network cabling in the manufacturing environment (high-voltage current environment)
• Selection, installation and configuration of network hardware (hubs, switches and routers)
• Network documentation
• Server administration; installation of clients and servers (hardware and software)

System environment: NT 4.0 Server; Windows Server 2000; Red Hat Linux 7.x; HP-UX 9.x; OT




04/2000-03/2002 Chemical industry

Strategic IT infrastructure project

Project lead 'Replacement of the VAX' in a manufacturing plant of an international group in the chemical industry; ISO 9001 certified plant

Project content: Complete renovation and rebuilding of the plant's IT infrastructure


Applicable to all sub-projects:

heading of various project groups (4-6 people), pre-studies, actual-value-survey, elaboration and writing of the requirements specifications (professional and technical target-value), target/actual-analysis; time and cost planning; project costs: 480.000 Euro (including own cost centre of 100.000 Euro); negotiation with potential suppliers and supplier selection; optimisation of business processes.

Extensive international travels; corporate language: English


Sub-projects:

1. Polymer planning and stocktaking

1.1 Production planning and stocktaking

Implementation of the centralised SAP R/3 PP based group planning into a plant specific machine planning; development of a planning model for the whole plant (including raw materials, additives, packing material, etc.)

System environment: SAP R/3 PP Release 4.5 / 4.6; Microsoft SQL Server 7.0; Windows NT 4.0 Server; OT

1.2 Polymerisation history (process data)

Extension of the possibilities to analyse and represent about 200 different batch related signals (process data) with influence on product quality for the production control and quality control

System environment: Siemens S5 plc, process visualisation software Wonderware INTOUCH; Wonderware
Industrial SQL Server 7.1; Windows NT 4.0 Server; OT


2. Introduction of a laboratory information and management system (LIMS)

Introduction of a LIMS standard software for quality assurance (in the manufacturing environment, the textile laboratory and the chemical laboratory); selection of a LIMS software; verification that software is in accordance with the plants ISO 9000 business processes; verification of interfaces of different measuring instruments, etc.; Replacement of old and selection of new measuring instruments that can be integrated

System environment: various individually developed software, Microsoft SQL Server 7.0; Windows NT 4.0 Server; OT


3. Replacement of the packaging system

Replacement of the local packaging system with the existing development of another plant; testing of prerequisites and required software changes.

System environment: SAP R/3 MM Release 4.5 / 4.6; individually developed software; Siemens S5 plc;
Microsoft SQL Server 7.0; Windows NT 4.0 Server; OT


Other optimisations within the sub-projects:

Rebuilding of the complete plant's network infrastructure (concept, planning and realisation):
 

• Analysis, testing and renovation of the fibre channel backbone (by external suppliers)
• Changing of the network cabling from coax to twisted pair
• Segmentation of the plants network according to above mentioned projects
• Selection, installation and configuration of hubs and switches

Drawing up a software and hardware inventory of the production facility

Administration of Windows NT Server 4.0




07/1999-12/1999 IT Consulting enterprise

During the studies of economics with main focus on informatics: diploma on 'Database Marketing in an IT consulting enterprise’

Analysis of the prerequisites for an introduction of database marketing taking in account  the existing database an IT infrastructure
 

• Analysis of functions, processes, process supporting software, data flow, data model; actual-value-survey, elaboration and writing of the requirements specifications (professional and technical target-value), target/actual-analysis

• Analysis of required changes in the data model and the software
• Test of process supporting software
• Selection and testing of data mining methods for the segmentation and selection of customer data

System environment: IBM DB/2 Universal Database Version 5.2; Java based individual development of an MIS; SPSS 9.0; Windows NT 4.0




09/1997 – 02/1999 Public sector
 

• During studies of economics with main focus on informatics: assistant in the computer centre of the faculty; responsible for network administration and end user service

System environment: Windows NT 4.0 Server; SAP R/3 modules MM and BC release 4.0 under Oracle 7.3.3; Delphi 2.0 / 3.0




07/1996 – 08/1996 Pharmaceutical industry
 

• Drawing up a software and hardware inventory of the production facility of the group; about 600 PCs and servers (job during university vacation)
• Development of a Microsoft Access database application for the administration of the of the inventory

01/1992-09/1992 Chemical industry
 

• Network administration, end user service
• Development of different applications in the prior programming languages of VBA (Word basic and Excel basic) for the analysis of complaint data

09/1989-01/1992 Chemical industry

During apprenticeship as industrial trader: rewarded for suggestion of improvement concerning analysis of manufacturing data (development of a prototype for the analysis of production faults, production balances, etc.); the developed prototype was adapted by external programmers and implemented in production