Execution-Focused Consultant | Compliance & Operations in Banking & Fintech

As a Business Analyst, I am involved in a strategic project to implement Debt Manager as the central collection tool at a German financial services company. The goal is to replace the legacy dunning processes within the EKIP system with a fully automated and integrated solution. This transformation is designed to increase operational efficiency, standardize business processes, and improve the traceability of outstanding receivables.

My responsibilities include conducting requirement workshops and working closely with the Product Owner and international stakeholders to gather, prioritize, and refine business needs. I model and standardize end-to-end collection processes to identify optimization potential and ensure seamless system integration. I prepare Business Requirements Documents, functional specifications, and use cases to provide a clear and structured foundation for the IT implementation.

Furthermore, I support the agile delivery process by maintaining Jira epics and user stories, defining acceptance criteria, and ensuring the structured and transparent documentation of ongoing development efforts. I also introduced best practices to strengthen quality assurance and ensure traceability across project phases.

As part of the rollout preparation, I established the structural framework for relevant stakeholders to create work instructions and operational guidance. This enabled a coordinated and scalable rollout of the new tool across departments.

Additionally, I authored a comprehensive Data Deletion Concept to support data protection compliance, as well as a Business Continuity Management (BCM) Concept to enhance operational resilience and ensure business-critical availability.

Skills: Business Analysis · Requirements Management · Business Process Design · Business Continuity Management (BCM) · Debt Collection

As a Senior Business Functional Analyst, I supported a major financial institution in strengthening its defenses against payment fraud. The primary goal of the project was to develop innovative fraud prevention strategies while ensuring the continuous operational readiness of the bank’s fraud detection platform.

In this role, I provided both conceptual and operational consulting for fraud prevention in online and digital payment environments. I was responsible for capturing, aligning, and tracking business requirements for the fraud detection system, supporting the testing of new functionalities, and advising on rule optimization and the transfer of fraud cases to the internal Anti-Financial Crime unit.

Skills: Requirements Management · Business Analysis · Business Process Design

This self-initiated project focused on designing a structured digital maturity assessment to help companies evaluate their position in the digital transformation journey and identify areas for improvement. The model was based on six key dimensions: Business Model, Data & Analytics, Products & Services, Customers, Employees & Culture, and Technology & Processes.

As Project Manager, I was responsible for the full project lifecycle – from idea to execution. I developed a detailed questionnaire, evaluated survey tools (e.g. SurveyMonkey, Google Forms, Typeform), and ensured that the final solution was user-friendly, trackable, and analyzable.

Collaboration with experts in psychology and neuroscience allowed for the integration of cognitive and behavioral perspectives into the model. In addition, I created marketing content for LinkedIn and the project website to promote the tool to relevant audiences.

Skills: Business Analysis · Project Management · Digital Transformation