14.11.2025 aktualisiert
Premiumkunde
100 % verfügbarService Management leader with 18+ years experience in Digital Transformation and Payments
Herzogenaurach, Deutschland
Weltweit
Bachelor of Engineering (Electronics) 2007 from R.S.T.M Nagpur University, IndiaSkills
AutomatisierungGeschäftsplanProzessoptimierungKorrektur- und VorbeugemaßnahmeComplianceDatenbankenDevopsDigitaler ArbeitsplatzDigitalisierungDisaster RecoveryZahlungssystemeIt-GovernanceITIL CertificationsMicrosoft Sql-ServerOperational ExcellenceOracle FinancialsPayment GatewayZahlungsdienstleisterPerformance-TuningPRINCE2Sales ManagementService DeliveryService-DesignService ManagementServicequalitätStakeholder ManagementStreamlineBenutzerunterstützungSystemverfügbarkeitGrafanaZahlungsabwicklungServicestrategiePerformance MonitorTeam ManagementFintechSicherheitsbestimmungenAdministration von Datenbanken
ITIL Framework & Service Management
Extensive expertise in ITIL frameworks with multiple certifications including Prince2, ITIL Service Operations, ITIL Service Design, and ITIL Service Strategy. Implementation of service delivery strategies ensuring high availability, disaster recovery, and compliance with security standards.
Digital Transformation & DevOps
Strong capabilities in digital workplace transformation and DevOps methodologies. Experience in introducing automation, platform modernization, and streamlining operations to enhance service efficiency and agility in organizations.
Fintech & Payments Systems
Specialized knowledge in payment providers, risk engines, credit cards, wallets, and alternative payment methods. Led end-to-end management of digital payment platforms ensuring alignment with business objectives and SLAs.
Performance Monitoring & Observability
Implementation of comprehensive monitoring solutions using tools like Grafana and Instana for proactive detection, resulting in improved service availability and reduced downtime.
SLA & KPI Management
Experience in defining and managing SLA agreements and KPIs to ensure compliance and service quality. Regular analysis of service reports and implementation of corrective actions to improve service delivery.
Database Management
Technical proficiency in database administration including Oracle, SQL Server, and migration projects. Experience in performance tuning, monitoring database health, and ensuring application runs without issues.
Stakeholder & Vendor Management
Skills in managing stakeholders at multiple levels and coordinating with third-party suppliers. Implementation of SLAs with vendors and driving continuous improvement in their service offerings.
Extensive expertise in ITIL frameworks with multiple certifications including Prince2, ITIL Service Operations, ITIL Service Design, and ITIL Service Strategy. Implementation of service delivery strategies ensuring high availability, disaster recovery, and compliance with security standards.
Digital Transformation & DevOps
Strong capabilities in digital workplace transformation and DevOps methodologies. Experience in introducing automation, platform modernization, and streamlining operations to enhance service efficiency and agility in organizations.
Fintech & Payments Systems
Specialized knowledge in payment providers, risk engines, credit cards, wallets, and alternative payment methods. Led end-to-end management of digital payment platforms ensuring alignment with business objectives and SLAs.
Performance Monitoring & Observability
Implementation of comprehensive monitoring solutions using tools like Grafana and Instana for proactive detection, resulting in improved service availability and reduced downtime.
SLA & KPI Management
Experience in defining and managing SLA agreements and KPIs to ensure compliance and service quality. Regular analysis of service reports and implementation of corrective actions to improve service delivery.
Database Management
Technical proficiency in database administration including Oracle, SQL Server, and migration projects. Experience in performance tuning, monitoring database health, and ensuring application runs without issues.
Stakeholder & Vendor Management
Skills in managing stakeholders at multiple levels and coordinating with third-party suppliers. Implementation of SLAs with vendors and driving continuous improvement in their service offerings.
Sprachen
EnglischMuttersprache
Projekthistorie
Leading end-to-end management of IT services for Adidas' digital payment platforms, ensuring alignment with business objectives and SLAs. Responsible for service portfolio management, monitoring solutions implementation, and disaster recovery strategies. Driving incident management and process optimizations to enhance service efficiency.
Responsible for service delivery of complete service lines, defining and managing SLA agreements and KPIs. Oversaw offshore and onshore support teams, ensured service performance reporting, and established service improvement plans for key performance metrics.
Delivered technical implementation and support for billing systems, including configuration and troubleshooting. Collaborated with vendors to resolve technical issues and identified service improvements.