Senior Business Analyst/Requirement Engineer/PO

Working on the various complex IT implementations (tools&business processes) within European and Swiss telco industry, in both business and operations domains,  for presales (RFP processes), E2E sales, finance, insurance and CRM/e Comerce solutions, on the requirements capturing/solution concept building and their implementation, I gathered the extensive experience in digital transformation processes, business processes modeling and optimization and IT solutions/tools implementation their integration in the complex IT structure, by performing the following activities:
Agile(SAFe) Business analysis/Requirement engineering/Product owning:
Permanent connection with the customers and stakeholders (business and user problems need for applications/processing identification and prioritization, communicating both business and technical on options, risks and costs versus benefits
 Develop the whole product solution/Contributing to the Viaion&Roadmap through
Owning and managing the feature Backlog (Backlog grooming/Managing and prioritizing the Backlog,Guiding the story creation/making Ready and their acceptance)
Supporting the team in delivery value by Closely work with team to support downstream development,Writing/Validating the test and UAT scenarios to prove that the required functionalities are met and providing the end user functional support
Getting and applying the feedback /Facilitating implementation of the new processes/product functionalities through holding the training session and demos, developing the appropriate documentation
Agile(SAFe) Scrum mastering
Coach the team, PO and RTE on scrum process to maximize the value of development efforts
Facilitating scrum ceremonies
Ensuring a progress is tracked against plan and team is able to gauge their velocity
Removing impediments to progress
Ensuring team members get help when stuck
Ensuring effective flow information within PO, RTE and team members,Represent the team at ART level
Business Processes modeling
The related business processes analysis and processes modeling, redesign and improvement, by using the different methodology, to document the processes and procedures diagrams, information flow and system architecture
Automating and maintaining the digital business processes constantly recommending and initiating the solution implementation that will best support the company’s strategy, optimize utilization and maintain the customer satisfaction
Ensuring the high levels quality of the deliverables and positive users experience, producing and presenting the regular status updates on overall activities
Project/Agile project  Management ( Feasibility opportunity,Foundation/HL requirements prioritization and delivery plan,Evolutionary development/Solution Deployment
Planning and manages the project progress (producing the status reports, tracking the actions, manage the progress meetings),
Managing the costs and project budgeting, monitor the milestones and critical dates to identify the potential jeopardy of schedule and identify/escalate and mitigate the issues and risk, ensuring the projects deliveries are fully integrated.
In detail:

• Very good knowledge of IT architecture (BSS and OSS platforms) and end-to-end system integration, with proven track in the knowledge daily utilization to enhance user experience, ensure process compliance and maintain process quality and integrity
• Extensive experience  in agile (SAFe) requirement engineering, analysis and implementation, using  the agile tracking/documenting tools Jira and Confluence
• Very good (certificated) knowledge of the agile framework and principles and experience in agile team coaching
• Extensive knowledge of the project management methodologies (certified for agile and waterfall frameworks) and related project documentation structuring and maintenance and Product lifecycle management (Extensive experience with Atlassian PLM suite)
• Extensive experience with stakeholders and partner management
• Extensive experience with process modeling tools (BPMN, UML)
• Extensive knowledge and experience with diverse methodology for presales (RFP development)/sales, CRM, eCommerce, finance and sales solution and processes optimization, by designing data gathering&storage, processes workflow and interfaces
• Very good knowledge of the Design Thinking metrics (KPIs)
• Extensive experience with cloud solutions implementation
• Extensive experience in UX/UI concept utilization
• Oracle administration, development and data management
• Perfect mastering of the MO suite and platforms (Windows OS, SQL server …)
• Good knowledge/experience with IAM (authorization concept) implementation

Language skills:     English - Fluent (spoken and written)
German - Good utilization (spoken and written), satisfied for business purpose
French - Basic understanding

Courses and Certificates

• Unix administration, Unix Performance Tuning (UK)
• Oracle administration, Oracle performance Tuning,(UK)
• Oracle Backup and Recovery (Oracle education, UK)
• Business and System requirements analysis (Info Learn, Lausanne)
• Business analysis / Requirements engineering (Learning Tree international, UK)
• Advanced Business Analysis / Business Process modeling/Uses cases study (Learning Tree international, UK)
• Product Management (Tarigo, UK)
• Project management (Learning Tree international, UK)
• Agile Requirement engineering&Product management
• Agile Scrum mastering
• Agile project management
• Kanban Agile Project management
• Communications skills (Learning Tree international, UK)
• Presentation skills
• Success factor personality

Professional experience
Swisscom AG, B2B, Zürich
Senior Business Analyst/Lead Analyst&Engineering
Activities main streams:
Digital transformation (building, deploying and managing) of the e2e sales (service purchasing to delivery) processes, including related Marketing and Partner related processes, through the  application/tool, APIs and infrastructure integration in the workflow implementation
Identity and access management within the implementations (above)
Sunrise communications SA, Zürich,
Senior Business Analyst/Project manager
Activities main streams:
 CRM/customers lifecycle processes implementation

• Cloud solutions for digital journey for SME
• Iot implementation
• Customer subscription management/billing improvements implementation
• Online cost managing for customer subscription
• Sunrise payment portal implementation

 Finance/RA projects implementation and maintenance  
 Application for controlling and resolve revenue leakage/opportunities:

• Setting up the controls to mitigate the risks associated with it.
• Customize and implement the tool for the processes monitoring
• Defining, generating and maintaining concerned KPIs production

Orange Communication SA, Lausanne/Zurich,
Senior Business Analyst /Project manager
 Activities main streams:
 Product management in B2B products area (Tailored Enterprise mobile solutions)

• Web portal functionalities enhancement (My Business account)
• E-shop implementation and Email invoicing
• Revenue Assurance (revenues / costs / billing) suite implementation
• The financials reporting customization 

EIRCOM (Irish telecom) DUBLIN,
Senior Business Analyst/Project manager
   Activities main streams:

• E-shop design and implementation
• Online Sales applications for partners FE design and implementation
• New Oracle CRM implementation (Research and requirements building for RFP)

TELENOR, Belgrade 
Business Analyst/Project Manager
Activities main streams:

• Finance modules installation, processing implementation
• Pricing, billing and payment enhancement concerning revenue assurance & fraud management (app maintenance, 2nd level support)
• The Billing/payment modules customization (analyze/development)
• Bill-layout design and implementation (project management)

Personality related skills :

• Highly analytical and open-minded personality&active communications and presentation skills,
• Stress handling, coordination and negotiations capability,
• Ability to drive improvements and produce customer-oriented solutions,
• Strong priority management, problem-solving skills and leadership skills
• Confident communicator, able to liaise with all levels of personnel, the client, partner and team