27.11.2025 aktualisiert
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100 % verfügbarE-Commerce & Omnichannel Director - Senior Program & Transformation Leader
LA BALME DE SILLINGY, Frankreich
Weltweit
Master's in applied mathematicsÜber mich
Interim E-Commerce & Omnichannel Director and Transformation Leader with 25+ years in luxury and retail. I drive digital operating models, program management and e-commerce performance, aligning business and IT across markets.
Skills
Data AnalysisJiraBusiness IntelligenceBlaupausenProzessoptimierungUnternehmenstransformationChange AdvisoryChange ManagementE-CommercePerformance ManagementJ2EEVertriebGoogle AnalyticsSteuerungOperational ExcellenceOracle FinancialsPriorisierenPower BiRetail-ManagementEinzelhandelRisikoanalyseSalesforce.ComSAP ApplicationsShopifyBetriebsmodellenMarkenbildungSignavioDependency ManagementDatenanalytikSalesforce Commerce CloudLogistikprozesseLooker AnalyticsKpi-Berichterstattung
I am a Senior E-Commerce & Omnichannel Leader and Transformation Leader with 25+ years of international experience in digital commerce, IT, and operations, primarily in luxury and retail, including 10+ years at Richemont. I have worked across 5 continents and 60+ markets, leading global programmes that connect strategy, processes and technology.
My core expertise is the design and implementation of e-commerce and omnichannel operating models, program and portfolio governance, and the optimisation of end-to-end retail and digital operations (order-to-cash, fulfilment, after-sales). I am used to acting both as a Transformation Leader and as an Interim E-Commerce / Omnichannel Director, stepping into complex environments to stabilise, scale or transform operations.
Key skill areas include:
- E-commerce & omnichannel operating models: definition of target operating models, process blueprints, governance and KPIs across brands and regions.
- Program, portfolio & PMO governance: portfolio steering, prioritisation, risk and dependency management, steering committees, reporting frameworks.
- Process optimisation & operational excellence: redesign of order-to-cash, fulfilment and after-sales flows; stock, logistics and service processes in multi-market, multi-channel contexts.
- Change management & adoption: stakeholder alignment (C-level, brands, markets, IT), training, communication and support models to secure adoption of new ways of working.
- Performance & analytics: KPI frameworks, dashboards, performance reviews (revenue, margin, conversion, CX, operational KPIs).
On the technical side, I have extensive experience with:
- E-commerce & omnichannel platforms: SAP Commerce, Salesforce Commerce Cloud, Shopify, Oracle-based platforms, custom J2EE e-commerce and PIM integrated with SAP.
- OMS, PIM, DAM & retail integration: Fluent OMS, PIM, DAM, POS integration, unified inventory and omnichannel capabilities (Click & Collect, Ship-from-Store, Boutique Pick-up).
- Process and data tools: SAP, Celonis, Signavio.
- Analytics & reporting: Power BI, Google Analytics, Excel, Looker.
Delivery & collaboration: Jira and similar tools for agile/hybrid delivery.
I typically work with international luxury and retail groups that need a senior partner to structure their digital operating model, secure delivery of strategic programmes and improve e-commerce and omnichannel performance in a measurable, governance-driven way.
Sprachen
EnglishverhandlungssicherFrenchMuttersprache
Projekthistorie
Led global e-commerce and omnichannel operations transformation for 10 Maisons and 7 regions, acting as Business Process Owner of digital retail operations and key partner to brand and market leadership teams.
Key contributions & achievements:
• Coordinated cross-Maison & regions business alignment.
• Designed end-to-end digital and physical retail flows.
• Rolled out the SAP Operating Model.
• Led change management and training initiatives.
• Defined BCP strategy to safeguard distribution through COVID-19.
• Managed integration of Delvaux, Roger Dubuis, A. Lange & Söhne into Richemont’s ecosystem.
• Delivered business and gap analyses, supporting rollout of omnichannel capabilities. (Fluent OMS)
• Partnered with Technology and Maisons to co-develop scalable digital solutions.
→ Impact: E-Commerce Acceleration Lead
• Increasing online revenue from €0.36bn to €1.3bn (+260%, 3.6x)
• Orchestrated e-commerce acceleration and end-to-end omnichannel retail transformation at the group level.
Acted as primary contact for Montblanc and IWC, leading their digital transformation programs and defining strategic roadmaps aligned with Group Digital priorities.
Key contributions & achievements:
• Led planning, development and operational management support for online shops worldwide.
• Implemented Richemont digital templates and coordinated global E-Commerce rollouts.
• Managed and coordinated collaborations with marketplaces (e.g. Amazon, Tmall) & Cross-Border E-Commerce
• Oversaw digital governance, managing cross-functional teams (IT, UX, analytics, marketing, operations).
• Supported major events such as Watches & Wonders.
• Introduced omnichannel features (Click & Collect, Click-from-Store, Ship-from-Store.
• Piloted adoption of retail digital applications across 100+ markets and 6 regions.
→ Impact: Accelerated digital convergence of Montblanc & IWC
• Contributed to achieving c. 25% E-Commerce revenue CAGR.
• Increased +100% e-commerce conversion rate
• Drove a 33% reduction in bounce rate
• Delivered 4x change throughput at flat budget
Delivered digital & omnichannel strategies for Monoprix, Vilebrequin, Kiabi, and Anios.
• Defined digital blueprints (Salesforce, Oracle, SAP)
• Managed implementation projects across 8 countries
• Led business process optimisation & change programs