27.11.2025 aktualisiert
100 % verfügbar
Senior Programme & Service Delivery Manager - IT, Banking, Logistics & Outsourcing
Wehrheim, Deutschland
Weltweit
MBAÜber mich
Senior Programme & Service Delivery Manager with 30+ years of global experience . ITIL Master and PRINCE2 Master. Co-author of the ITIL 4 Service Request Management Practice Guide. Track record in leading enterprise transformations, mentoring teams, and delivering accredited training across EMEA.
Skills
Technischer SupportBankingBeratungFinanzenFinanzmangementITILProjektmanagementNearshoringOffice ManagementAuslagerungPRINCE2Sales ManagementService DeliveryService ManagementAusbildungsaktivitätenBenutzerunterstützungBack OfficeBeschaffungLogistikprozesse
ITIL & Prince2 Framework Management
Certified ITIL Master and PRINCE2 Master with expertise in enterprise transformations and accredited training delivery across EMEA
Programme & Project Management
Portfolio, Programme, Project & Office Management with Prince2 Master certification and proven track record in leading complex transformations
Service Management & Delivery
Service Management with ITIL Master certification, Service Desk Management and Front & Back Office Application Support Management
Financial Management
Financial settlements and budget optimization with experience in 8m budget optimization and lifecycle transformation projects
Outsourcing Management
Outsourcing expertise with vendor management and service delivery across multiple regions including Germany, Sweden, and India
Logistics Operations
Logistics management with experience in global intra-logistics transformation across 100+ sites and 20 vendors
Procurement Operations
Procurement expertise with experience in high-cost procurement operations and nearshore migration projects
Training & Consulting
Training delivery and consulting with accredited trainer status for ITIL & Prince2 suites and enterprise training programs
Certified ITIL Master and PRINCE2 Master with expertise in enterprise transformations and accredited training delivery across EMEA
Programme & Project Management
Portfolio, Programme, Project & Office Management with Prince2 Master certification and proven track record in leading complex transformations
Service Management & Delivery
Service Management with ITIL Master certification, Service Desk Management and Front & Back Office Application Support Management
Financial Management
Financial settlements and budget optimization with experience in 8m budget optimization and lifecycle transformation projects
Outsourcing Management
Outsourcing expertise with vendor management and service delivery across multiple regions including Germany, Sweden, and India
Logistics Operations
Logistics management with experience in global intra-logistics transformation across 100+ sites and 20 vendors
Procurement Operations
Procurement expertise with experience in high-cost procurement operations and nearshore migration projects
Training & Consulting
Training delivery and consulting with accredited trainer status for ITIL & Prince2 suites and enterprise training programs
Projekthistorie
Global Intra-Logistics Transformation - Designed and implemented a global lifecycle programme across EMEA, APAC & North America, unified processes and systems, improving vendor coordination and operational efficiency
Outsourced Service Management - Defined SLAs/OLAs and managed delivery via KPIs and user experience metrics, achieved consistent service levels and improved vendor accountability
Nearshore Migration & Service Model Design - Led 6m programme to transfer 100 plus processes to Hungary & Slovakia, reduced operational costs and improved service scalability