Kundenservice

Ich bin vertraut mit CRM, Spredfast, Oracle sowie Gnatta.

My experiences I can introduce include:

- Working Social Media Facebook, Twitter, Instagram and YouTube account – posting proactive posts or answering to customer comments
- Helping customer with different queries – Managing cases until conclusion
- liasing with customers and corporate
- Strong cooperation with technical and legal department
- Usage of social media analystic tools such as Oracle. Gnatta and Spredfast – Relationship Management
- handling customer inbound and outbound calls
- independent case management
- answering e-mail queries
- proactive decisions

Englischkenntnisse vorhanden