10.09.2024 aktualisiert
nicht verfügbar
Project- and Program Manager, Service Delivery Manager, Transition Manager
Männedorf, Schweiz
Deutschland +2
Master of Management (MMgt), Strategic Intervention, Organisational Change / Graduate Diploma in Business Information Systems (Grad. Dip. Bus), Policy DevelopmentSkills
ProjektleitungService Delivery ManagementContract ManagementFinancial ManagementContinuous Improvement Process ManagementOrganisational Change ManagementRetailBankingService Operation Management
Personal Profile Competent Executive Operations Manager with extensive industry experience in Service Delivery and Support attained with leading overseas and national IT service providers. Lateral thinker who transforms strategic plans into operational solutions and sets benchmarks for excellence in services and support. Continuously excels in delivering operational efficiency and profit improvements in fast paced and high growth service delivery and support environments. Recognized throughout my career for being a visionary and inspiring leader.
Competence Strategic Planning & Growth, Organisational Change Management, Project Management, Service Delivery and Operation, SLA’s and Contract Management, Customer Satisfaction / Service Excellence, Workflow and Process Optimization, Supplier/ Vendor Management, P&L Management, Budgeting and Cost Controls, Strategic HR Management.
Competence Strategic Planning & Growth, Organisational Change Management, Project Management, Service Delivery and Operation, SLA’s and Contract Management, Customer Satisfaction / Service Excellence, Workflow and Process Optimization, Supplier/ Vendor Management, P&L Management, Budgeting and Cost Controls, Strategic HR Management.
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
Responsible for service delivery with large volume Swiss Retail and Banking Key customers and with complex services spectrum (Product Related Services and Managed Services and Outsourcing).
- Project Management – Hands-on-Management of complex projects including project costing, resource, and scheduling including
- Launching new ATM Product Line into the Swiss Market
- Win10 Rollout for several Retail Accounts
- POS / Backoffice HW Rollout
- Services Delivery/ Transition Management - Definition of Service Level Agreements (SLAs) Ensure that all support and maintenance services are delivered as defined within SLA/contract. Evaluation and generation of additional business potential for the entire Diebold Nixdorf product and services portfolio in conjunction with the account manager.
- Supplier Management: Evaluating the vendor offers, leading contract negotiations with vendors.
- Cost Management: Plan, agree and manage customer contract budget, identified and implemented saving potential and cost reductions.
Planning and executing the RfI/ RfP for ATM hardware, ATM hardware maintenance services and ATM monitoring solution for five Swiss banks with a contract value of approx. 200 Mill. CHF over 5 years.
- Consolidating and analysing the business, technical and operational requirements for the ATM hardware and ATM hardware maintenance services.
- Defining the technical ATM hardware specification and ATM maintenance services including service agreements and supplier contracts.
- Evaluating the vendor offers, leading contract negotiations with vendors.
- Management of the project including project costing, resource, and scheduling.
(IT-Service Provider Deutsche Bahn AG), Frankfurt, Germany
Management of Infrastructure Programs and Projects for DB internal clients (requirements definition, service and performance specification, project costing, planning, design, test, rollout and transformation into productive operation); control of up to 15 project team members in different phases of the project:
- Transition of contractual and technical services for approx. 250 video conference systems (Polycom, Tandberg, Cisco Series) into operation.
- Conduction of a feasibility study for voice recording systems.
- Transformation of telephony devices to VoIP.
- Implementation of a Call-Center IP Telephony Systems into the service center of the Regionalbahn Hessen/ NRW.