25.08.2025 aktualisiert
Premiumkunde
100 % verfügbarTechnical Support Hardware / Software
Frankfurt am Main, Deutschland
Skills
Storage AdministrationNetAppStorageCentosRedHatVMware ESX2 und 3 level SupportQuantumMigrationProblem Solver
- Multitask, Rasante, ausgezeichnete zwischenmenschliche Fertigkeiten, Arbeit unter Druck, Point of Contact, soziale Kompetenz, verpflichtet, Erfolg Driven, sicher, Leidenschaftlich
- IT Support, Helpdesk, SLA, Kundendienst, Field Support, ITIL, Office365, MCSE, MCITP, XenApp, SQL Server
- ONTAP 7-Mode, ONTAP Cluster-Modus 8/9, Wordpress, Open-Cart, Disaster Recovery, DSL, ISDN, NFS, CIFS, SAP, TCP / IP, WAN, SAN
- SCCM, Maschinenbau, RAS-Konfiguration, Wi-Fi, VPN, Patching, Verkabelung, Abstich, Fehlersuche
- SEO Codierung und Strategie
- Planung und Umsetzung
- Storage-Hardware-Architektur
- Planung, Key Performance Indicators, Strategie
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
Upgrading, troubleshooting, and maintaining HPE, IBM, Dell and Netapp Identifying, analysing, and repairing product failures, ordering and replacing faulty parts using the company in-house ticket system. Updating the client’s call logging system when completing calls and communicating with the client when carrying out any break fix work. Create, update and close calls on the company in house bespoke system. Work on shift as part of a team in a 24/7 environment. Install, configure managed firewall (Cisco, Palo Alto, Sonicwall), network monitoring and server monitoring both on- and off-site. Monitored network performance and recorded network performance statistical reports for both real-time and historical measurements. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
- Diagnosed and troubleshoot UNIX, Windows, and AWS/Azure processingproblems and applied solutions to increase company efficiency.
- Managed security system, network monitoring and server monitoring both on-and off-site.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Advocated for end-users to perform testing and problem analysis for server, desktop, and IT infrastructure work.
- Answer technical support requests from Quantum customers and partners on Quantum's Dxi, ACTIVE Scale and Disk based products
- Provide remote technical support on these products and resolve extraordinarily complex issues in a wide variety of technical environments.
- Gather problem descriptions, log files, configuration data, and analyse them to determine root cause and find solutions.
- Get appropriate resources involved to find a quick resolution.
- Work cross functionally as the advocate for the customer.
- Continuously communicate troubleshooting and resolution finding efforts to customers.
- Create, review, edit and manage troubleshooting and problem solution information in the CRM call handling system and the corporate knowledge database.
- Work independently in a fast-paced customer service environment without requiring immediate supervision.
- Provide training on advanced technical issues to other team members.
- Participate in rotating on-call schedule to provide 7x24 support for customers worldwide.
Diagnosed and resolved IBM AiX, Windows, and AWS processing problems and applied solutions to increase company efficiency.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Monitored network performance and saved network performance statistical reports for both real-time and historical measurements.
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Established compatibility with third party software products by developing program for modification and integration.
Aligned office departments and increased inter-department communication and data sharing.
Recommended network security standards to management.
Continued maintenance and development of bug fixes and patch sets for current web applications.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Coordinated with systems partners to finalise designs and confirm requirements.
Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Enforced company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Installed, upgraded, configured and fault finding of VMware 5 / 6, Veeam Backup, Netapp Storage System, Cisco Router Switches, ATTO bridge, Brocade Switches, Cluster Data Ontap, Autosupport, SAN Environment, SAP, Snap Manager, Snap Drive, Advanced Disk Partitioning, All Flash FAS, Fibre Channel, Multi Country Metro Cluster
Install, upgrade, configure and fault finding Windows 2000/2003/2008/2012/ 2016, MS Exchange, Lotus
Managed firewall, network monitoring and server monitoring both on- and off-site.
Monitored network performance and saved network performance statistical reports for both real-time and historical measurements.
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Established compatibility with third party software products by developing program for modification and integration.
Aligned office departments and increased inter-department communication and data sharing.
Recommended network security standards to management.
Continued maintenance and development of bug fixes and patch sets for current web applications.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Coordinated with systems partners to finalise designs and confirm requirements.
Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Enforced company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Installed, upgraded, configured and fault finding of VMware 5 / 6, Veeam Backup, Netapp Storage System, Cisco Router Switches, ATTO bridge, Brocade Switches, Cluster Data Ontap, Autosupport, SAN Environment, SAP, Snap Manager, Snap Drive, Advanced Disk Partitioning, All Flash FAS, Fibre Channel, Multi Country Metro Cluster
Install, upgrade, configure and fault finding Windows 2000/2003/2008/2012/ 2016, MS Exchange, Lotus