03.06.2024 aktualisiert
Premiumkunde
100 % verfügbarIT Consultant - Business & Process Analyst
Landshut, Deutschland
Weltweit
M.A. European Union StudiesSkills
Business Process Model And NotationBusiness AnalysisProzessoptimierungSoftwaredokumentationIt Service ManagementKnowledge ManagementProjektmanagementRequirements EngineeringSoftware-ImplementierungZielsetzung
Project management, requirement engineering, process analysis, BPMN
documentation, knowledge management, IT service management,
stakeholder analysis, communication, business analysis, process
optimization, process automatization, goal management (OKRs)
documentation, knowledge management, IT service management,
stakeholder analysis, communication, business analysis, process
optimization, process automatization, goal management (OKRs)
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
Reducing manual effort by decreasing the number of service tickets. Optimization, automation and mapping of workflows. Building a documentation and communication structure within 3rd level support team for BI Self-Service Tools.
Process analysis and optimization for Software Development Team. Design/map workflows and employ methods such as Scrum and Kanban to efficiently organize a small and agile developer team. Establish an IT Service Management Workflow using JIRA and OpsGenie.
- Process development, implementation and monitoring of goal-setting tool OKR (Objectives and Key Results)
- Development of company process map
- Implementation production and procurement processes in SAP B1, user training
- Implementation JIRA Atlassian as effective project and software development tool
- Business process design & workflow mapping
- Development of company process map
- Implementation production and procurement processes in SAP B1, user training
- Implementation JIRA Atlassian as effective project and software development tool
- Business process design & workflow mapping