09.04.2025 aktualisiert
100 % verfügbar
Business & Service Design & systemischer Coach
Innsbruck, Österreich
Weltweit
Master of ArtsSkills
UX DesignTraining & CoachingService Designer Product OwnerAgile OrganisationDesign Thinking CoachFacilitatorNew WorkCoaching
- Business design
- Service design
- Design thinking
- Design research
- Data evaluation
- System mapping
- Value proposition design
- Journey mapping
- Blueprinting
- UX
- Systemisches Coaching
- Product Owner
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
- Projekt Management
- Anfordersworkshop
- Forschungsdesign und Erhebung interne Personas und Business Roles
- Gap Analysen zu Future-strate Journeys
- Ableitung Anforderung und User Stories
- Anfordersworkshop
- Forschungsdesign und Erhebung interne Personas und Business Roles
- Gap Analysen zu Future-strate Journeys
- Ableitung Anforderung und User Stories
- The goal of this project is to develop a new service portal for B2B clients, analyse the most important services from end to end, and co-creatively conceptualist with stakeholders
- Tasks: analyzing end-to-end journeys, translating them into user stories, creating UX prototypes, stakeholder management, roadmap management
- Role: service designer, proxy PO, UX design, workshop facilitation
- How might we create a CX toolbox that aligns with an agile working style, connects to existing internal design principles, and helps to generate a cross-functional understanding of the consumer experience?
- Conducting coaching and training with product owners to ensure consumer-centricity over all the project phases
- Applying service design tools and methods to create a CX playbook adjusted for agile product teams